Summary
Overview
Work History
Education
Skills
Additional Information
Personal References
Timeline
Generic

Vivienne Rodriguez

Occidental,CA

Summary

Energetic tasting room assistant enthusiastic about working with the team. Personable, responsible, and hardworking professional. Dedicated to providing top-notch customer service & brand representation. Experienced tasting room associate with over 6 years of experience in a tasting room. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure professional Tasting Room Associate position. Ready to help team achieve company goals. Enthusiastic Tasting Room Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of wine knowledge, brand representation & sales. Motivated to learn, grow and excel in wine industry.

Overview

11
11
years of professional experience

Work History

Tasting Room Assistant

Russian River Vineyards
04.2022 - Current
  • Promoted a positive work environment by effectively communicating with colleagues and supervisors.
  • Developed strong product knowledge to provide accurate information about the winery''s offerings to customers.
  • Increased sales through upselling techniques and promoting wine club membership benefits to guests.
  • Contributed to positive online reviews by consistently delivering exceptional service to all tasting room visitors.
  • Demonstrated adaptability in accommodating diverse groups of guests, including large parties or those with special needs or requests.
  • Poured wines according to quality and service standards.
  • Provided informed wine suggestions to tasting room guests.
  • Performed cash, card, with POS transactions to complete customer purchases.

Tasting Room Assistant

Jigar Wines
07.2014 - 03.2022
  • Assured varietals poured daily met standards for quality before serving to customers.
  • Taught proper tasting techniques as well as knowledge of regional varietals to both new employees, club members and interested members of public.
  • Kept Tasting Room compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled money, balanced tills, processed credit card payment daily via POS.
  • Served and traveled for events, fairs, and special promotions to drive sales & promote strong brand representation.
  • Maintained effective supply levels by monitoring & replacing wine stock daily.
  • Enhanced sales by promoting Jigar Wine products and promoting weekly/monthly specials.
  • Handled customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

No Degree - Liberal Arts And General Studies

California State University At Long Beach, 7 Years
Long Beach, CA
05.1994

Skills

  • Tasting Room operation and maintenance
  • Safe & clean self-awareness in handling wine service & good pouring practices
  • Good pouring presentation
  • Attention to Detail
  • Good Telephone Etiquette
  • Dependable and Responsible
  • Interpersonal Communication
  • Strong comprehension on wine varietals grown & popular in & around Sonoma County & Russian River Valley appellations
  • Sales proficiency
  • Wine history
  • POS system operation
  • Winery history
  • Winery expertise
  • Customer service
  • Product sales

Additional Information

I have lived in West Sonoma County for 30 years. I love it here.


Before entering into wine industry, most of my previous employment history was spent working in classrooms and in households as behavioral assistant, nanny and behavior consultant.


Fresh out of college, when I first arrived in West So Co, I spent many years as an inclusive behavioral assistant in classrooms, focused on individual support helping children with high behaviors, primarily with autism. Supported integrate social & behavioral needs into their age appropriate main stream classroom. In any spare time I offered support to my teachers and parents alike in classroom or on playground.

As a nanny/consultant, I offered childcare to prominent & executive families in West Sonoma County. For about the next decade in this position, I acted as household manager & basically child/children's personal assistant to families w diverse needs.


I am grateful for my previous experiences.


I have had the joy of walking through the lives of all sorts of different families in my Sonoma County community. My experiences have taught me to be a good read of character. I am able to bring these adapted character skills into my workplace. My personality & character are better evolved for each & every experience. This will always shine through hard work done with a smile & ingratiating customer service.

Personal References

Patrick Lytle

Manager  Jigar Wines

(323) 447-6998

patricklytle@hotmail.com


Jen Warfel

Personal friend 25 yrs./General Manager at Underwood Bar & Bistro

(707) 239-0172

info@underwoodgraton.com


Kristina Martinsen

Wine Sales Marketing Professional

(206) 507-1394

kmartinsen@gonzalezbyassusa.com


Virginia Battuello

Personal friend 20+ yrs; nanny/consultation client

(707) 477-5505

fraservh@yahoo.com



Timeline

Tasting Room Assistant

Russian River Vineyards
04.2022 - Current

Tasting Room Assistant

Jigar Wines
07.2014 - 03.2022

No Degree - Liberal Arts And General Studies

California State University At Long Beach, 7 Years
Vivienne Rodriguez