Jessica Christian
Burns,TN
Summary
An innovative professional with ability to work well in fast-paced, high-stress environment. Excellent work ethic with over 20 years of call center experience. Possesses superior interpersonal, organizational and analytical skills with an innate ability to work in unison with customers, peers and leadership. Effectively communicates with strong verbal and written communication skills. Extensive background in finance and business. Exceptional at multi-tasking and prioritizing projects. Multiple years’ experience with DocViewer and Adobe applications used daily for billing operations, invoicing, and customer payments. Ability to manage technology changes and adaptability to learn. Great attention to detail and time management to meet necessary deadlines.
Knowledgeable [Desired Position] with solid background in managing organizational processes and ensuring compliance. Successfully led teams to enhance operational efficiency and streamline workflows. Demonstrated expertise in conflict resolution and effective communication.
Overview
21
21
years of professional experience
Work History
Global Business Receivables Management Representative
AT&T
01.2004 - Current
- Continuously delivers over satisfactory metrics each month meeting an overall 100% attainment
- Handled high volume of in-bound calls, collecting payments and billing overviews for our business customers while providing an excellent customer experience
- Observing and researching all documentation and tools provided to resolve related issues
- Strong organizational and collaboration skills
- Works closely with peers on day-to-day basis in fast paced environment
- Exceptional written and verbal communication skills
- Able to provide root cause analysis to identify key factors to assist in customers’ needs or concerns
- Able to work independently to manage and complete multiple projects in timely manner
Education
1-year advanced formal structured training program - management and leadership skills
BCS&S Leadership Development Program
01.2022
Associate of Applied Science -
Volunteer State Community College
01.2010
Skills
- Customer Relations
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
Accomplishments
- Award for End of Year Top Collector, 2023
- Chairperson for Rewards and Recognition Committee, Recognizing peers who were top
- Multi-time Monthly Go For Gold Winner, Awarded monthly to top agents exceeding metrics
- Multi-time Quarterly Platinum Winner, Awarded quarterly to top agents exceeding metrics
- Received multiple Peer Commendations for Support and Assistance
- Top Ten Percentile Performer
- Circle of Excellence Award Winner
Timeline
Global Business Receivables Management Representative
AT&T
01.2004 - Current
Associate of Applied Science -
Volunteer State Community College
1-year advanced formal structured training program - management and leadership skills
BCS&S Leadership Development Program
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