Jessica Church
Lacey,WA
Summary
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's Restaurant
05.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
High School Diploma -
Mossyrock High School
Mossyrock, WA06.2007
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Delegating work
Certification
Im a certified recovery couch as of october 2024.
Timeline
Shift Manager
McDonald's Restaurant
05.2024 - Current
High School Diploma -
Mossyrock High School
Im a certified recovery couch as of october 2024.
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