Jessica Cielo
assistant manager
Ft. Pierce,FL
Summary
Dynamic and results-driven professional with extensive experience at Burger King, excelling in customer service and inventory control. Proven track record of enhancing operational efficiency and fostering team collaboration. Adept at resolving customer issues and implementing effective training programs, ensuring high standards of service and satisfaction.
Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Offering background marked by reliability and proactive approach, eager to learn and grow within retail management environment. Contributes ability to quickly grasp store operations and implement sales strategies efficiently. Ready to use and develop leadership and organizational skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Burger King
Vero Beach, FL
10.2024 - Current
- Assisted in training new staff on operational procedures and customer service standards.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Coordinated daily shift schedules to optimize coverage and meet peak business demands.
- Monitored food safety compliance to ensure adherence to health regulations and company policies.
- Supported marketing initiatives by promoting special offers and upselling menu items to customers.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Shift Supervisor
McDonald's Restaurant
Ft. Pierce, FL
08.2022 - 02.2023
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored crew members in customer service standards and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Implemented process improvements that enhanced speed of service during peak hours.
- Monitored compliance with health and safety regulations, promoting a safe work environment.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
No Degree - Business/ Psychology
Phoenix University
Phoenix, AZ02-2019
High School Diploma -
Fort Pierce Central
Ft. Pierce, FL05-2005
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Store opening and closing
- Attention to detail
- Customer service management
- Team management
- Employee scheduling
Timeline
Assistant Store Manager
Burger King
10.2024 - Current
Shift Supervisor
McDonald's Restaurant
08.2022 - 02.2023
No Degree - Business/ Psychology
Phoenix University
High School Diploma -
Fort Pierce Central