Jessica C. Lamar

As a liaison between English Language Learners and stakeholders throughout the district, I organize and plan initiatives that promote a positive academic experience, while adhering to strict confidentiality. This includes coordinating the Language Enrichment Camp, state testing, learning interventions, and other pertinent programs that support the student body to achieve a learning gain of 82%.
• Manage resource budget by selecting vendors within the purchasing constraints, coordinating the invoices, and submitting them for approval prior to an event
• Produce successful annual audit outcomes by overseeing proper execution of state compliant programs
• Operate as team leader for teacher assistants leading effective collaboration while supporting instructional initiatives, providing training and coaching feedback
• Create and implement action plans promoting positive student programs that align with academic achievement goals

I reduced call hold time and improved customer service complaint cases by facilitating virtual and in-person training sessions along with designing self-paced training modules. Collaborating with my team, I introduced a blended learning curriculum. This included writing AI scripts, editing e-learnings, creating job aids, and developing additional content, while facilitating the proper use of the CRM systems, Salesforce and Seaware.
• Wrote and published internal communications, disseminating company policies and new training initiatives to key stakeholders while collaborating with cross departmental teams
• Resolved performance gaps by analyzing data and designing training action plans that supported performance goals
• Developed e-learnings, job aids, needs analysis, and other training material that supported innovative learning
• Created and managed adult learning curriculum that aligned with organizational training goals
• Accelerated onboarding and enhanced initial performance readiness by facilitating virtual and in-person new hire training sessions

My team and I received the Team of Excellence Award as a result of providing exceptional training for over 500 employees. I worked closely with the Human Resources department, completing payroll and separation tasks, administering policies and additional onboarding responsibilities, while managing memos, emails, training expectation letters, and written content for the training intranet. I designed our training platform and facilitated significant content that included the proper use of CRM systems such as Salesforce and Seaware.
• Reduced repeat support requests by writing, editing, and analyzing several training resources
• Generated smooth onboarding processes and successful operational readiness by completing new hire onboarding administrative tasks efficiently
• Designed substantial training by creating and administering adult learning curriculum for a fast-growing sales and contact center
• Delivered nine four-week training sessions per year, facilitating innovative learning content both virtually and in-person

I played a key role in increasing the graduation rate. I was the first to foster a hybrid learning environment, teaching virtually and in-person, using Canvas, a learning management system. Because of my virtual pedagogy experience, combined with my leadership role, I trained teachers to adopt a virtual learning environment. This significantly increased our graduation rate.
• Analyzed school data and collaborated with leadership team to facilitate instructional improvement
• Presented district mandates by organizing and facilitating monthly meetings for the English department, fostering collaboration and data review
• Assisted a team of seven educators providing them with instructional strategies focused on literacy competency
• Streamlined communication and the implementation of instructional initiatives serving as a liaison between educators and administrators

I was voted Teacher of the Year twice. I created and utilized an academic tracker focused on helping at risk students. Per my principal's request, many teachers used the same academic tracker. Because of this, we surpassed our learning goal by 3%.
• Created and taught English Language Arts lessons based on student data extracted from Florida State Standards assessments
• Launched and monitored an accelerated academic tracker to support at risk students, resulting in over 70% of credit recovery students meeting the graduation requirement
• Communicated effectively with parents and administrators regarding students' academic progress