Jessica Cleveland
Gastonia,NC
Summary
- Self motivation, goal oriented, result driven professional seeking opportunities in facilities and workplace experience.
- Behind every thriving workplace is someone who makes the details seamless. Who has a passion for creating a smooth people-centered workplace experience. That's what I do!
- From managing vendor and client relationships to bringing hospitality to the everyday office vibe. I thrive on keeping organizations supported and running smoothly.
- Colleagues often describe me as the go-to person. Approachable, solutions-oriented and proactive.
- What drives me is creating order and clarity in fast-paced environments, building systems that save time and anticipating needs before they arise. This enables employees, leaders and visitors to focus on their work knowing the details are taken care of.
- I am focused on growing my career and stepping into roles that let me take on more responsibility, build stronger processes and contribute to strategic workplace planning.
Overview
24
24
years of professional experience
Work History
Facilities and workplace experience assistance level lll
Charter Communications Corporate
06.2024 - Current
- Coordinated the facilitation of the mailroom staff, conference rooms, pantry/break rooms and copy rooms.
- Created new processes, cheat sheets and checklist.
- Managed, coordinated and concluded building and furniture audits and updated accordingly.
- Assisted other cross vertical teams in projects as needed.
- Built vendor relationships as needed.
- Ensured accurate and sufficient performance in the delivery of packages to clients and mail sorting.
- Created my departments standard operating procedures.
- Kept inventory of all supplies and ordered as needed.
- Received learning central certificates in Microsofts excel and word.
- CPR certified
- Experience with Pitney Bowes, FMI Systems and outlook.
- Was nominated by my colleagues and received the annual rising star award for the Charter Communications Corporate Facility and workplace experience teams in 2025.
Business contact / Delivery driver
FedEx Ground
12.2011 - 10.2018
- Business contact for communication between FedEx and drivers.
- DOT certified, package delivery driver.
- Managed customer relationships.
- Created contingency plans.
- Managed driver schedules.
- Created route plans for drivers.
- Managed scan integrity and vendor relationships.
- Package inventory.
CNA
Stress Free home care
05.2002 - 03.2011
Education
High School Diploma -
Cornerstone Christian
Skills
- Excel
- word
- outlook
- creating new processes
- collaboration
- problem solving
- audits
- Inventory
- vendor relationships
- FMI, Space occupancy
- contingency
- Cherwell systems
- analytics, reports
- Time management and adaptability
- Strong work ethic
- Exceptional interpersonal skills
- Multi tasking
References
- Brandy Hooper, 704-830-4816
- Josh Houser, 980-251-6522
- Dana Hull, 980-403-0323
Activities
- Volunteer work for local food banks, housing and clothing assistance at United Methodist Church.
- Enjoy gardening, canning, crocheting, traveling, reading and sharing a great meal with friends and family.
Timeline
Facilities and workplace experience assistance level lll
Charter Communications Corporate
06.2024 - Current
Business contact / Delivery driver
FedEx Ground
12.2011 - 10.2018
CNA
Stress Free home care
05.2002 - 03.2011
High School Diploma -
Cornerstone Christian