LEZLIE CABRERA

Support Associate Level III experienced in providing administrative and operational support for government passport services. Skilled in Spanish translation, document review, and public interfacing with a strong focus on accuracy and compliance.

• Translated correspondence and documents from Spanish to English and vice versa.
• Customer service and applicant support at information stations
• Supported applicants by providing information and guidance at agency facilities.
• Verification of passport applications, photographs, and identification
• Prepared, reviewed, and mailed passport applications and related documents.
• Preparation and mailing of passport applications and supporting documentation
• Compliance with agency procedures and standards
• Document archiving and file management
• Data entry and electronic filing of records
• Performed detailed data entry and ensured electronic records were updated accurately.
• Verified the completeness and accuracy of application packages against compliance requirements.
• Managed inventory, ordered supplies, and
• Administrative support, including inventory and supply management
• Maintained box and archive file systems for secure document storage.
• Data entry and record-keeping software

• Streamlined office operations through digital file management, coordinated vendor relationships, and maintained accurate records for MC Tires' administrative processes.
• Led front office optimization initiatives, reduced document processing time, and implemented efficient scheduling systems while managing daily operations.
• Orchestrated cross-departmental communication, facilitated team meetings, and enhanced workflow efficiency through systematic organization methods.
• Modernized filing systems, introduced digital solutions for appointment tracking, and developed streamlined procedures for customer documentation.
• Managed office budget allocation, analyzed operational inefficiencies, and implemented cost-effective solutions while maintaining service quality.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.

• Handled cashiering duties
• Assisted customers with product selection
• Tagged new inventory and arranged on sales floor
• Maintained a clean and organized store.

• Hired, trained, and supervised staff to ensure efficient operations and excellent service delivery.
• Compiled daily receipts and accurately counted all monies to maintain financial integrity.
• Compiled daily receipts and counted all monies
• Handled all facets of customer service while consistently demonstrating professionalism and enhancing customer satisfaction.