Jessica Coash
La Vista,NE
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Staffing Administrator
Amazon
Omaha, NE
09.2023 - 01.2024
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Sourced, qualified and conducted screening interviews with job candidates.
- Organized job fairs or other recruitment events as needed.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Ensured compliance with federal and state labor laws throughout the recruitment process.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
ADVISOR II
Nelnet
Omaha, NE
07.2019 - 04.2023
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Answered inquiries from customers regarding their investments or related topics.
- Advised clients on budgeting techniques and debt management strategies.
- Helped resolve problems by addressing problems analytically and with real-world data.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Answered 80 calls per shift to assist with customer questions and concerns.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Childcare Assistant Teacher
Jumping Jax Childcare and Preschool
Omaha, NE
04.2018 - 08.2018
- Stayed connected with parents, students, and faculty on a regular basis to supply feedback and discuss instructional strategies
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Introduced learning activities and imaginative play to teach children to explore.
- Provided guidance to children on appropriate behavior during class activities.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Read books aloud to groups of children or individually as requested by Lead Teacher.
- Collaborated with Lead Teacher in developing lesson plans that incorporated various teaching methods such as storytelling, music, art, and field trips.
Room Service Representative
Methodist Health Systems
Elkhorn, NE
05.2017 - 04.2018
- Answered detailed questions about menu items, contents, and preparation methods to aid guests in making informed decisions
- Kept work environments, equipment, and trays clean and sanitized for guests
- Completed orders quickly and accurately while supporting high service standards each day.
- Communicated effectively with kitchen staff regarding any changes or additions requested by customers during the ordering process.
- Resolved guest concerns and issues quickly and effectively.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept accurate records of sales transactions including itemized bills and total amounts collected.
- Processed payments for room service orders using cash, credit cards or other payment methods as needed.
Education
Some College (No Degree) - Health Administration
Independence University
Salt Lake City, UTSkills
- Research/due diligence
- Strong work ethic
- Organized
- Customer satisfaction
- Detail-oriented
- Reliable
- MS Office proficient
- Customer service
- Team Player
- Friendly
- Data entry
- Self-motivated
- Problem Solver
- Flexible
- Adaptable
- Empathetic
Hobbies and Interests
Fishing, Camping, Hiking, Crafting
Timeline
Staffing Administrator
Amazon
09.2023 - 01.2024
ADVISOR II
Nelnet
07.2019 - 04.2023
Childcare Assistant Teacher
Jumping Jax Childcare and Preschool
04.2018 - 08.2018
Room Service Representative
Methodist Health Systems
05.2017 - 04.2018
Some College (No Degree) - Health Administration
Independence University