Jessica J. Coleman
Glenwood
Summary
Meticulous results-oriented Account Manager with a proven track record of driving client satisfaction, retention, and revenue growth. Skilled in developing and implementing client engagement strategies, analyzing data to identify trends and resolving client issues to improve overall satisfaction scores. Adept at building strong relationships, delivering impactful presentations, and implementing innovative initiatives to increase client engagement and loyalty.
Overview
10
10
years of professional experience
Work History
Broker
RE/MAX Premier
11.2018 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
Business Development
MONTROSE BEHAVIORAL HEALTH HOSPITAL
10.2022 - 09.2023
- Manage client accounts and ensure accuracy of data
- Analyze client data to identify trends and opportunities
- Identify and resolve client issues in a timely manner
- Develop and maintain strong relationships with clients to ensure satisfaction and loyalty
- Implement strategies to increase client retention
- Create and deliver presentations to clients
- Monitor client feedback and provide insights to internal teams
- Act as a liaison between clients and internal teams to ensure client needs are met
- Excellent written and oral communication skills and innovative client engagement initiative implementation
- Adapts easily to new situations, exceptional competency in handling product and service improvement based on client feedback
- Prepared and presented reports to internal teams, providing actionable insights and recommendations that led to improvement in client retention strategies
- Developed and delivered client presentations, showcasing the value of our services and resulting in an increase in client retention
- Energetic and optimist with great interpersonality
Senior Account Manager (Remote)
QUARTET HEALTH
05.2019 - 10.2022
- Provided extensive support in sales, technical and business areas to key accounts.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Worked with customers to develop strategic business and account plans.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
Senior Network Manager
WELLCARE CHICAGO
05.2018 - 05.2019
- Optimized network infrastructure by designing and implementing scalable solutions to support business growth.
- Reviewed current networking trends regularly to implement cutting-edge innovations that enhanced the organization''s competitiveness.
- Conducted thorough research on available software solutions before finalizing purchases or upgrades based on compatibility with organizational needs.
- Streamlined network operations by consolidating multiple platforms into a unified management system.
- Provided ongoing training sessions for staff members on securing their devices against potential network threats, resulting in heightened organizational security.
- Managed vendor relationships for procurement, installation, and support of networking equipment and services.
- Increased network reliability by conducting regular audits, identifying vulnerabilities, and recommending corrective actions.
- Coordinated with other IT departments to ensure efficient allocation of resources for optimal network performance.
- Established clear communication channels within the team to improve overall collaboration on projects.
Senior Network Account Manager (Remote)
AETNA
02.2015 - 05.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
Education
Bachelor of Science - PUBLIC HEALTH
Governors State University
University Park, IL05.2014
Skills
- Business Development
- Project Management
- Customer Relationship Management Software
- Client Onboarding
- Contract Management
- Customer Retention Strategy Development
- Sales and Negotiation
- Marketing Campaign Development
- Relationship building and maintenance
- Interpersonal Communication
- Critical Thinking and Sound Decision-Making
- Understanding of diverse client needs
- Client engagement strategy development
- Ability to work with internal teams effectively
- Upselling and cross-selling techniques
- Presentation and Communication Skills
- Liaison and conflict resolution skills
- Strong Assessment and attention to detail
Additional Information
Manage client accounts and ensure accuracy of data., Analyze client data to identify trends and opportunities., Identify and resolve client issues in a timely manner., Develop and maintain strong relationships with clients to ensure satisfaction and loyalty., Implement strategies to increase client retention., Create and deliver presentations to clients., Monitor client feedback and provide insights to internal teams., Act as a liaison between clients and internal teams to ensure client needs are met., Excellent written and oral communication skills and innovative client engagement initiative implementation., Adapts easily to new situations, exceptional competency in handling product and service improvement based on client feedback., Prepared and presented reports to internal teams, providing actionable insights and recommendations that led to improvement in client retention strategies., Developed and delivered client presentations, showcasing the value of our services and resulting in an increase in client retention., Energetic and optimist with great interpersonal skills, effective working both, independently and as a team member.
Phone
cell, 312-388-2002
Timeline
Business Development
MONTROSE BEHAVIORAL HEALTH HOSPITAL
10.2022 - 09.2023
Senior Account Manager (Remote)
QUARTET HEALTH
05.2019 - 10.2022
Broker
RE/MAX Premier
11.2018 - Current
Senior Network Manager
WELLCARE CHICAGO
05.2018 - 05.2019
Senior Network Account Manager (Remote)
AETNA
02.2015 - 05.2019
Bachelor of Science - PUBLIC HEALTH
Governors State University
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