Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Crew LeaderAdministrative AssistantCustomer Service RepresentativeLocation Preference
On-SiteLocation: Baltimore, MD
Open to relocation: Yes
Open To Work
Jessica Congleton
Baltimore,MD
Work Preference
Summary
- Dynamic administrative professional with a proven track record at the University of Maryland, Baltimore, excelling in crew oversight and customer service. Skilled in multitasking and organization, I enhanced operational efficiency and fostered team collaboration, ensuring compliance with safety standards while resolving issues with empathy, leading to increased customer loyalty.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
University of Maryland, Baltimore
Baltimore
04.2018 - 01.2021
- Operated multi-line phone system, providing prompt call routing, message delivery, and visitor reception services.
- Safeguarded confidential data by enforcing privacy policies and utilizing secure filing systems to maintain information integrity.
- Cultivated customer satisfaction through efficient handling of client inquiries and proactive resolution of issues.
- Facilitated a supportive work atmosphere by employing strong communication techniques and fostering collaborative relationships among colleagues.
- Implemented thorough file maintenance practices to ensure efficient access to documents and timely archiving of obsolete records.
- Executed human resources tasks, including the maintenance of employee files and the submission of time-off requests, ensuring adherence to company policy guidelines.
- Analyzed and improved invoice processing methods to ensure prompt vendor payments while minimizing discrepancies in financial records.
- Tracked inventory of office supplies and coordinated procurement to maintain adequate stock levels.
- Implemented data protection protocols to maintain confidentiality of sensitive information.
- Conducted regular assessments of office supplies inventory to guarantee necessary items are stocked without excess.
Customer Service Representative
Visa
Baltimore, MD
03.2022 - 2024
- Utilized CRM systems to document customer interactions and track service requests.
- Assisted customers with inquiries, resolving issues efficiently and ensuring satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Crew Leader
McCormick & Co Inc
Baltimore, MD
03.2024 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained new crew members on equipment usage and operational procedures.
- Coordinated workflow among team members to maximize efficiency in production processes.
- Assisted in troubleshooting mechanical issues, minimizing disruptions in production lines.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Cleaned and maintained tools, equipment and worksites.
Education
GED -
The Church of Christ And Christian Academy
Baltimore, MDHuman Resources Development
Ultimate Medical Academy
Clearwater, FL04.2026
Medical Assistant -
Allstate Career Center
Baltimore, MD05.2024
Skills
Crew oversight
Safety guidelines
Multitasking and organization
Crew management
Timeline
Crew Leader
McCormick & Co Inc
03.2024 - Current
Customer Service Representative
Visa
03.2022 - 2024
Administrative Assistant
University of Maryland, Baltimore
04.2018 - 01.2021
GED -
The Church of Christ And Christian Academy
Human Resources Development
Ultimate Medical Academy
Medical Assistant -
Allstate Career Center