Jessica Connolly
Dubuque
Summary
Dynamic professional with a proven track record at Callahan Construction, Inc. and Hills and Dales Child Development Center, excelling in both tenant and client support. Adept at fostering relationships and maintaining health& safety, I leverage strong problem-solving skills and meticulous documentation to enhance tenant and client well-being and drive positive outcomes.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Hills and Dales Child Development Center
03.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns or health concerns that may need attention from the management or nursing teams.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Property Manager/Bookkeeper
Callahan Construction, Inc.
10.2012 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Filings of small claims/money judgements, and attending hearings to collected past due debts.
- Managed the accounts payable and accounts receivable for all properties.
Personal Assistant
Hills and Dales Child Development Center
09.2006 - 04.2016
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns or health concerns that may need attention from the management or nursing teams.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Associates Degree In General Studies - Accounting Clerk Certificate
Northeast Iowa Community College
Peosta, IA12.2024
High School Diploma -
Hempstead High School
Dubuque, IA05.2005
Skills
- Time management
- Client support
- Decision-making support
- Health and safety requirements
- Relationship building
- Appointment scheduling
- Goal setting
- Team collaboration
- Social skills development
- Problem-solving
- Multitasking and organization
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Record keeping
- Fast learner
- Critical thinking
- Documentation and recordkeeping
- Decision-making
Timeline
Direct Support Professional
Hills and Dales Child Development Center
03.2022 - Current
Property Manager/Bookkeeper
Callahan Construction, Inc.
10.2012 - Current
Personal Assistant
Hills and Dales Child Development Center
09.2006 - 04.2016
Associates Degree In General Studies - Accounting Clerk Certificate
Northeast Iowa Community College
High School Diploma -
Hempstead High School
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