Jessica Connor
Pagosa Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals and deadlines.
Overview
10
10
years of professional experience
Work History
Front Office Receptionist
Pagosa Peak Family Dentistry
09.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize daily office operations.
- Coordinated insurance verification processes to ensure accurate patient billing and reduce discrepancies.
- Streamlined check-in and check-out procedures, reducing wait times and improving overall patient experience.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Prepared and processed patient referrals and transfer requests.
- Assisted colleagues in various administrative tasks such as filing patient documentation or generating reports when needed for smoother workflow.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Conducted patient intake interviews, recording and documenting relevant information.
Utility Account Agent
Pagosa Area Water and Sanitation District
03.2022 - 09.2025
- Managed client inquiries through phone and email communication.
- Processed account applications and maintained accurate records.
- Managed correspondence and communications between departments and clients.
- Maintained filing systems, ensuring accurate information retrieval and organization.
- Collaborated with team members to streamline office workflows and procedures.
- Facilitated onboarding processes for new staff, providing essential training resources.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Created content for social media and alert system.
Emergency Room Registration Clerk
Pagosa Springs Medical Center
02.2016 - 03.2022
- Greeted patients and visitors, verified patient information, and collected copays.
- Coordinated with medical staff to ensure smooth patient flow in emergency department.
- Managed electronic health record system for accurate patient data entry.
- Maintained confidentiality of patient information in compliance with regulations.
- Assisted with filing documents, such as discharge summaries and medical records, when requested.
- Assisted with scheduling appointments for follow up visits as needed.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged hospital admissions for patients as required.
Education
High School Diploma -
Portales High School
Portales, NM05-2009
Skills
- Data entry
- Invoice processing
- Client communication
- Office administration
- Payment tracking
- Attention to detail
- Time management
- Workflow optimization
Timeline
Front Office Receptionist
Pagosa Peak Family Dentistry
09.2025 - Current
Utility Account Agent
Pagosa Area Water and Sanitation District
03.2022 - 09.2025
Emergency Room Registration Clerk
Pagosa Springs Medical Center
02.2016 - 03.2022
High School Diploma -
Portales High School
Education and Training
other