Jessica Connor
Pagosa Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals and deadlines.
Overview
10
10
years of professional experience
Work History
Front Office Receptionist
Pagosa Peak Family Dentistry
Pagosa Springs, CO
09.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize daily office operations.
- Coordinated insurance verification processes to ensure accurate patient billing and reduce discrepancies.
- Streamlined check-in and check-out procedures, reducing wait times and improving overall patient experience.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Prepared and processed patient referrals and transfer requests.
- Assisted colleagues in various administrative tasks such as filing patient documentation or generating reports when needed for smoother workflow.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Conducted patient intake interviews, recording and documenting relevant information.
Utility Account Agent
Pagosa Area Water and Sanitation District
Pagosa Springs, CO
03.2022 - 09.2025
- Managed client inquiries through phone and email communication.
- Processed account applications and maintained accurate records.
- Managed correspondence and communications between departments and clients.
- Maintained filing systems, ensuring accurate information retrieval and organization.
- Collaborated with team members to streamline office workflows and procedures.
- Facilitated onboarding processes for new staff, providing essential training resources.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Created content for social media and alert system.
Emergency Room Registration Clerk
Pagosa Springs Medical Center
Pagosa Springs, CO
02.2016 - 03.2022
- Greeted patients and visitors, verified patient information, and collected copays.
- Coordinated with medical staff to ensure smooth patient flow in emergency department.
- Managed electronic health record system for accurate patient data entry.
- Maintained confidentiality of patient information in compliance with regulations.
- Assisted with filing documents, such as discharge summaries and medical records, when requested.
- Assisted with scheduling appointments for follow up visits as needed.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged hospital admissions for patients as required.
Education
High School Diploma -
Portales High School
Portales, NM05-2009
Skills
- Data entry
- Invoice processing
- Client communication
- Office administration
- Payment tracking
- Attention to detail
- Time management
- Workflow optimization
Timeline
Front Office Receptionist
Pagosa Peak Family Dentistry
09.2025 - Current
Utility Account Agent
Pagosa Area Water and Sanitation District
03.2022 - 09.2025
Emergency Room Registration Clerk
Pagosa Springs Medical Center
02.2016 - 03.2022
High School Diploma -
Portales High School
Education and Training
other