Jessica Constante
Oakwood,OH
Summary
Dedicated professional with over 10 years in customer service and medical support. Successfully manages high call volumes and resolves complex patient inquiries with compassion and efficiency. Bilingual in English and Spanish, enhancing communication in diverse healthcare environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kettering Health Medical Group
Beavercreek, Ohio
02.2026 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted healthcare professionals during patient examinations and procedures.
- Recorded patient medical histories and vital signs accurately.
- Educated patients on medication usage and follow-up care instructions.
- Coordinated appointment scheduling and patient flow to optimize clinic operations.
- Maintained cleanliness and organization of examination rooms and equipment.
- Partnered with team members to improve patient care processes and outcomes.
- Ensured compliance with healthcare regulations and safety protocols.
- Communicated patient concerns and updates to physicians to support effective treatment.
Medical Assistant
Dayton Behavioral Care
Dayton, OH
09.2021 - Current
- Prepared and administered medications according to physician instructions.
- Instructed patients on medication usage and dietary restrictions to promote health compliance.
- Transmitted prescription refills according to physician orders, facilitating timely patient care.
- Conducted laboratory tests to analyze samples, ensuring accurate diagnosis and treatment.
Pharmacy Technician
Walgreens
Dayton, OH
11.2020 - Current
- Utilized pharmacy systems to efficiently obtain patient and drug information and process prescriptions, supporting accurate medication dispensing.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.
- Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
- Coached pharmacy technicians in the operation of pharmacy systems and trained cashiers on pharmacy cash registers.
- Demonstrated exceptional customer service by engaging with customers and addressing their needs effectively.
- Greeted customers and patients warmly, providing assistance with product inquiries and service options.
- Addressed customer concerns promptly, providing clear answers to questions and ensuring satisfaction.
- Taught customer service best practices to team members, improving customer interactions and service consistency.
- Built strong relationships with key customers, addressing their needs and enhancing customer loyalty.
Front Store Associate
CVS Health
Dayton, OH
04.2020 - Current
- Delivered differentiated customer service by anticipating needs, demonstrating compassion in interactions, and resolving service issues proactively.
- Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed.
- Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures.
- Maintained the sales floor by restocking shelves, checking in vendors, and updating pricing information.
- Assisted with opening and closing store operations by handling tasks such as cash register management and store organization.
- Supported all departments, including photo and beauty, by ensuring stock levels and operational readiness while staying updated on services and tools.
- Assisted pharmacy personnel by regularly working shifts, contributing to team efficiency and personal career development.
- Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health.
Front Office Specialist
Kettering Behavioral Health
Beavercreek, Ohio
03.2025 - 02.2026
- Managed patient scheduling and appointment reminders for optimal workflow.
- Coordinated communications between patients and medical staff to ensure timely and effective care.
- Processed insurance information and verified patient eligibility to facilitate smooth service delivery.
- Processed payments accurately and efficiently.
- Executed data entry tasks into company databases with accuracy to maintain up-to-date patient records.
- Greeted and assisted patients during check-in and check-out processes.
- Ensured front office area remained organized and welcoming for visitors.
Patient Access Representative
Kettering Health Network
Kettering, OH
12.2017 - 08.2021
- Greets patients and visitors in a courteous and friendly manner.
- Screened Self Pay and Insured Patients for appropriate coverage levels, ensuring access to necessary services.
- Reviewed scheduled Outpatient visits for authorization processes and procedure requirements, facilitating smooth patient care.
- Determine and carry out various payer requirements specifically related to different types of services.
- Frequently review all Inpatient Accounts or any new Self Pay Admission.
- Collaborated with various departments to streamline patient access processes and enhance communication.
- Managed additional duties related to the business operations of the medical practice.
Medical Office Specialist
Center for Health Care Services
San Antonio, TX
06.2016 - 07.2017
- Perform focused reviews of charts to determine financial eligibility and outpatient benefits.
- Generated comprehensive reports including TMHP, Emdeon, and IDX to support financial oversight.
- Ensure prior authorization of services is obtained and consumer's financial information updated/entered into EMR.
- Processed consumer payments accurately and efficiently.
- Process release of information requests in accordance with HIPPA and Center guidelines.
- Performs focused reviews of charts, ensuring assigned charts are uniform, orderly, complete, and accessible to authorized individuals.
- Monitored and analyzed reimbursement, scheduling, and service reports to ensure accuracy and compliance.
Member Engagement Representative
YMCA of Greater San Antonio
San Antonio, TX
02.2016 - 07.2017
- Greeted customers by name upon entry to foster a welcoming environment.
- Retrieved and verified member account information to enhance service quality.
- Explain option of payment plans for membership; set up statement billing.
- Conduct interviews and or tours to the needs of perspective members.
- Executed clerical tasks to ensure seamless office operations and member support.
- Process end of shift controls for review and audit.
- Enter data for adjustments to accounts as authorized.
- Enter/Demographics and other PIFs.
- Create new family records.
- Keep information of all branch activities and schedules.
Child Support Officer II
Office of the Attorney General
San Antonio, TX
08.2014 - 11.2016
- Negotiated lump sum payments from noncustodial parents for past due child/medical support, ensuring timely financial support for children.
- Monitored child support cases and referred delinquent cases for appropriate enforcement actions, contributing to compliance with court orders.
- Conducted in-office investigations to locate parties, verify employment, and determine assets, facilitating effective case management.
- Documents all case actions taken using the appropriate agency tools, including but not limited to TXCSES, case/court documents.
- Negotiated settlements outside of court to resolve disputes among parties.
- Reviewed case files to assess eligibility for closure based on established criteria.
- Explains Child Support program policies, procedures and regulations to customers.
- Addressed customer inquiries and resolved complaints to enhance service satisfaction.
Shift Supervisor
The Children Shelter
San Antonio, TX
11.2014 - 01.2016
- Led direct care staff to uphold compliance with shelter licensing standards and policies.
- Managed the safety, welfare, care, and security of children while maintaining updated knowledge of shelter evacuation procedures as outlined in written policy.
- Oversaw daily facility operations, ensuring adherence to state licensing standards and corporate policies.
- Coordinated hourly child care for residents, maintaining compliance with state licensing and corporate standards.
- Ensure persons whose behavior or health status presents a danger to children are not allowed at the facility/operation.
Customer Relations Specialist
Big Brothers Big Sisters of South Texas
San Antonio, TX
03.2007 - 03.2013
- Supervised four inquiry queues for volunteers and parents seeking program information.
- Tracked and maintained regular communication with potential volunteers and families pending enrollment.
- Conducted reference checks and criminal background screenings for volunteer applications.
- Establish the legal identity of the volunteer through original documentation.
- Enter all inquiries and pertinent data into database, ensuring accuracy and timeliness of information systems.
- Processed all enrollments for the South Texas agencies.
Transplant Assistant
Christus Santa Rosa
San Antonio, TX
12.2010 - 06.2011
- Assisted with pre and post-transplant patient care in clinic.
- Work up for kidney and heart patients under direction of Physician and RN.
- Oversaw daily operations of clinic to ensure patient safety and comfort.
- Prepared charts for providers.
Education
Certified Clinical Medical Assistant -
Kettering Health Medical Assistant Cohort
Kettering Ohio05-2026
GED -
Holmes High School
San Antonio, TX01-1997
Skills
- Clinical assessment
- Patient care
- Medical Receptionist
- Medical Office Experience
- Insurance Verification
- Medical Scheduling
- EMR Systems
- Epic
- HIPAA
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Front Desk
- Customer service
- Communication skills
- Medical Scheduling
Additional Information
Well-rounded professional containing over 10 years Customer Service experience. Inbound Call Center experience with the capability of handling 100+ calls daily. Strengths include dealing with diversity, multitasking, ability to work across functional areas, initiative, data research, analysis and problem solving skills to diffuse difficult customer situations with tact and ease, and the ability to thrive as part of team while being a self-starter. Organized with strong communication skills: Bilingual English/Spanish.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Medical Receptionist Skills, Proficient, 08/20
- Verbal Communication, Familiar, 08/20
- Work Style: Reliability, Highly Proficient, 08/20
Languages
Spanish
Professional
Certification
- Registered Pharmacy Technician
Timeline
Medical Assistant
Kettering Health Medical Group
02.2026 - Current
Front Office Specialist
Kettering Behavioral Health
03.2025 - 02.2026
Medical Assistant
Dayton Behavioral Care
09.2021 - Current
Pharmacy Technician
Walgreens
11.2020 - Current
Front Store Associate
CVS Health
04.2020 - Current
Patient Access Representative
Kettering Health Network
12.2017 - 08.2021
Medical Office Specialist
Center for Health Care Services
06.2016 - 07.2017
Member Engagement Representative
YMCA of Greater San Antonio
02.2016 - 07.2017
Shift Supervisor
The Children Shelter
11.2014 - 01.2016
Child Support Officer II
Office of the Attorney General
08.2014 - 11.2016
Transplant Assistant
Christus Santa Rosa
12.2010 - 06.2011
Customer Relations Specialist
Big Brothers Big Sisters of South Texas
03.2007 - 03.2013
Certified Clinical Medical Assistant -
Kettering Health Medical Assistant Cohort
GED -
Holmes High School