Jessica Cook
Loveland
Summary
Knowledgeable patient support team member with good relationship-building and communication skills developed over 5 years of experience in healthcare. Able to help patients work through issues and obtain the services necessary to meet their medical needs. Skilled at thoroughly investigating issues and following through to completely resolve all concerns.
Overview
10
10
years of professional experience
Work History
Eligibility Coordinator Lead
Conifer Health Solutions
07.2021 - Current
- Verify patient eligibility and benefits for accurate claims submission
- Resolve eligibility-related denials by correcting discrepancies
- Conduct calls to insurance carriers to investigate denial reasons
- Ensure patient data accuracy by updating software records
- Prioritize workflows to enhance claims processing efficiency
- Remote
Patient Placement Coordinator
The Christ Hospital Health Network
Cincinnati, OH
05.2019 - 07.2021
- Verify patient services history, ensure accurate data entry for demographic and financial records.
- Coordinate admissions and transfers, enhancing patient flow and care coordination.
- Promptly answer calls, providing assistance and information to improve patient satisfaction.
- Engage in professional development to stay informed on healthcare advancements.
- Collaborate with care providers to align patient care requirements effectively.
- Monitored and verified patient information accuracy, enhancing data integrity and ensuring compliance with healthcare regulations.
Lead Patient Access Coordinator
The Christ Hospital Health Network
Cincinnati, OH
10.2018 - 05.2019
- Managed patient paperwork, ensuring accuracy and compliance for seamless operations.
- Registered patients, improving procedural efficiency and satisfaction.
- Delivered front desk service, maintaining a professional environment.
- Coordinated support services, streamlining referrals and paperwork.
- Developed schedules, optimizing departmental coverage and effectiveness.
Patient Access Coordinator
The Christ Hospital Health Network
Cincinnati, OH
07.2016 - 10.2018
- Registered patients and managed documentation flow for seamless procedure access.
- Collected and secured payments, ensuring accurate financial transactions.
- Handled critical paperwork, maintaining compliance with legal requirements.
- Verified insurance coverage, identifying payer sources for billing accuracy.
- Maintained patient confidentiality, upholding privacy and trust.
- Fostered a welcoming environment for patients, ensuring comfort and clarity during the registration process while enhancing overall patient experience.
Education
Northern Kentucky University
Newport, Kentucky, KYSkills
- Communication
- Prioritization and scheduling
- Leadership
- Conflict Resolution
- Critical Thinking
- Process Improvement
- Workflow Optimization
Timeline
Eligibility Coordinator Lead
Conifer Health Solutions
07.2021 - Current
Patient Placement Coordinator
The Christ Hospital Health Network
05.2019 - 07.2021
Lead Patient Access Coordinator
The Christ Hospital Health Network
10.2018 - 05.2019
Patient Access Coordinator
The Christ Hospital Health Network
07.2016 - 10.2018
Northern Kentucky University