YAJAIRA MORENO
Bullhead City,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Lead Benefits Eligibility Specialist
Department of Economic Security
Bullhead City, USA
09.2022 - Current
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Developed strategies to improve team performance and productivity.
- Trained new employees on company policies, job duties, and performance expectations.
Customer Service Associate
Walmart
Bullhead City, USA
07.2016 - 05.2021
- Completed sales payments, refunds, and exchanges and issued store credit
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Answered incoming telephone calls and provided information regarding store hours, location, and policies
- Addressed customer concerns and provided timely resolution to mitigate complaints
- Exceeded requirements and deadlines when providing products and services to customers
- Counted and reconciled cash-drawer discrepancies prior to or following each shift
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Trained new associates on store programs and policies
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ09.2021
Skills
- Communication
- Problem solving
- Leadership
- Time management
- Adaptability
- Organization skills
- Flexibility
- Documentation and Reporting
- Data Entry
- Eligibility Determination
- Bilingual (Spanish)
Timeline
Lead Benefits Eligibility Specialist
Department of Economic Security
09.2022 - Current
Customer Service Associate
Walmart
07.2016 - 05.2021
High School Diploma -
Penn Foster College