Alina Lopez
TaskUs
San Antonio
9
years of professional experience
With over five years of experience, I have learned exceptional customer service, conflict mediation, and communication skills to effectively address diverse customer needs. My ability to swiftly resolve customer conflicts through composed and strategic approaches ensures optimal outcomes. I excel at multitasking across multiple job sources while maintaining a proactive approach to team communication and updates. As a responsible and resilient team player, I possess an adaptable and resourceful mindset that enables me to thrive in dynamic environments.
Work History
Eligibility and Benefits Specialist
1 Year 3 Months- Reviewed patient EOBs to identify discrepancies, ensuring accurate billing and reducing claim denials.
- Collaborate with job guidelines and insurance portals to retrieve benefit information.
- Document the patient’s insurance information in the portal for future billing purposes.
- Made outbound calls to insurance companies to obtain benefit information and adjusted patient claims for accurate payment.
- Completed tasks promptly to meet productivity goals and adhere to QA standards, contributing to overall operational efficiency.
Registration Access Specialist
1 Year 7 Months- Completed admission and registration process by accurately collecting patient demographic and insurance information.
- Facilitated scheduling of sick appointments, follow-ups, and referrals to specialized medical disciplines, enhancing patient access to care.
- Collect any outstanding copays or coinsurance's that may be owed by the patient.
Customer Care Representative
3 Months- Received inbound calls from members, efficiently answering questions and resolving issues.
- Resolved customer inquiries and concerns while documenting interactions accurately.
- Provided detailed information on available resources, guiding customers in informed decision-making.
- Adhere strictly to all policies, procedures, and code of conduct.
Team Member
4 Years 10 Months- Provided exceptional customer service to enhance customer satisfaction in a fast-paced environment.
- Executed food preparation tasks efficiently in a busy kitchen environment.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register efficiently, handling transactions accurately and maintaining cash drawer integrity.
- Collaborated with team members to maintain cleanliness and organization of kitchen and dining areas.
Education
High School Diploma
Esthetics
Associate of Science - Biology
Skills
Time Management
Problem Solving
Communication
New employee enrollment
Verbal and written communication
Healthcare benefits
Claims processing
Leadership
Proactive Learning
Timeline
Eligibility and Benefits Specialist
TaskUs
02.2025 - 05.2026Read More
Registration Access Specialist
University Health System
06.2023 - 01.2025Read More
Customer Care Representative
CVS Caremark
10.2022 - 01.2023Read More
Team Member
Whataburger
08.2017 - 06.2022Read More
Vogue College of Cosmetology
Esthetics
Read More
John Marshall High School
High School Diploma
Read More
North West Vista College
Associate of Science from Biology
Read More