Guadalupe Fontes Clark
Tucson
Summary
Detail-oriented administrative and data management professional motivated to grow a career in Human Resources by leveraging experience in data accuracy, system documentation, client communication, and process improvement to support HRIS and administrative HR functions. Skilled in analyzing, verifying, and maintaining confidential information across multiple systems, producing documentation, and collaborating with cross-functional teams. Adept at learning new technologies quickly, improving workflow efficiency, and providing clear communication to diverse users.
Overview
4
4
years of professional experience
Work History
Benefits and Eligibility Specialist
Department of Economic Security, State of Arizona
12.2021 - Current
- Reviewed and analyzed complex client data to determine eligibility while ensuring compliance with state and federal policies.
- Verified client information through collaboration with internal teams and external agencies to ensure accuracy and completeness.
- Collaborated with cross-functional teams, including IT support, supervisors, and program specialists, to resolve system issues and improve workflow efficiency.
- Utilized case management systems to document determinations, track actions, and generate accurate reports.
- Tested new system features and policy updates, providing feedback to leadership on functionality and user experience.
- Communicated program requirements clearly to clients and stakeholders while providing high-quality customer support.
- Developed and maintained documentation for procedures, case processing steps, and system use to ensure consistency across the team.
Education
Bachelor's Degree - Government and Public Services, Minor in Human Services and Spanish
University of Arizona
Tucson, ArizonaAssociate - Social and Behavioral Sciences
Cochise College
Douglas, ArizonaAssociate - Administration of Justice
Cochise College
Douglas, ArizonaSkills
- Microsoft Office (Word, Excel, Outlook)
- Data entry and data verification
- Case and Records Management
- Report Generation and Documentation
- Policy Interpretation
- Research and Problem Solving
- Customer Service
- Bilingual Translation
- Time Management
- Fast Learner
- Adaptability
- Confidentiality
LANGUAGES
Spanish
English
INTERNSHIPS
Pretrial Services Intern at Pima County Superior Court Pretrial Services, Tucson, Arizona
- Aug 2021 to Dec 2021
- Monitored data and records for pretrial defendants, ensuring accuracy and completeness of supervision documentation.
- Prepared written reports, court reminders, and official correspondence.
- Handled confidential case information and gained experience interacting with diverse populations.
Administrative Assistant Intern at Sonora Public Defender's Office (Defensoria Publica del Estado de Sonora), Hermosillo, Sonora, Mexico
- Jan 2018 — Feb 2020
- Performed administrative and clerical duties, including scheduling, managing correspondence, and maintaining accurate client files.
- Assisted with legal research and reviewed case data, statutes, and court documents to support case preparation.
- Organized case information, prepared summary reports, and supported attorneys by ensuring timely and efficient case processing.
Timeline
Benefits and Eligibility Specialist
Department of Economic Security, State of Arizona
12.2021 - Current
Associate - Social and Behavioral Sciences
Cochise College
Associate - Administration of Justice
Cochise College
Bachelor's Degree - Government and Public Services, Minor in Human Services and Spanish
University of Arizona