Guadalupe Fontes Clark
Summary
Detail-oriented administrative professional with over 4 years of experience interpreting policies, managing confidential records, and supporting compliance with state and federal regulations. Skilled in documentation management, data analysis, process improvement, and cross-functional collaboration. Proven ability to interpret complex policies clearly, resolve issues efficiently, analyze case data for accuracy, and maintain accurate records across multiple systems. Bilingual in English and Spanish with a strong commitment to supporting organizational operations and employee services in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Benefits and Eligibility Specialist
Department of Economic Security, State of Arizona
12.2021 - Current
- Reviewed and analyzed complex records to ensure accurate determinations in compliance with State and Federal policies and quality standards.
- Interpreted program regulations and procedural updates to support consistent policy application and regulatory adherence.
- Maintained and documented detailed records across multiple case management systems while ensuring accuracy and data integrity.
- Managed sensitive and confidential client information in accordance with privacy and security standards.
- Developed and maintained procedural documentation to support consistent processing and workflow efficiency.
- Identified process issues and collaborated with supervisors, program specialists, and IT staff to improve operational efficiency.
- Communicated policies and program requirements clearly to clients and stakeholders while providing professional customer service.
- Verified information through coordination with internal teams and external agencies to ensure data accuracy and compliance.
- Tested system updates and policy changes, providing feedback to leadership on functionality and operational impact.
Education
Bachelor's Degree - Government and Public Services, Minor in Human Services and Spanish
University of Arizona
Tucson, ArizonaAssociate - Social and Behavioral Sciences
Cochise College
Douglas, ArizonaAssociate - Administration of Justice
Cochise College
Douglas, ArizonaSkills
- Microsoft Office (Word, Excel, Outlook)
- Policy Interpretation and Compliance
- Case Records and Documentation Management
- Process Improvement and Problem Resolution
- Data entry and data verification
- Research and Problem Solving
- Data Analysis and Reporting
- Customer and Employee Support
- Time Management
- Confidential Information Handling
- Adaptability
- Bilingual Communication (English / Spanish)
INTERNSHIPS
Pretrial Services Intern at Pima County Superior Court Pretrial Services, Tucson, Arizona
- Aug 2021 to Dec 2021
- Monitored data and records for pretrial defendants, ensuring accuracy and completeness of supervision documentation.
- Prepared written reports, court reminders, and official correspondence.
- Handled confidential case information and gained experience interacting with diverse populations.
Administrative Assistant Intern at Sonora Public Defender's Office (Defensoria Publica del Estado de Sonora), Hermosillo, Sonora, Mexico
- Jan 2018 — Feb 2020
- Performed administrative and clerical duties, including scheduling, managing correspondence, and maintaining accurate client files.
- Assisted with legal research and reviewed case data, statutes, and court documents to support case preparation.
- Organized case information, prepared summary reports, and supported attorneys by ensuring timely and efficient case processing.
Languages
- English
- Spanish
Timeline
Benefits and Eligibility Specialist
Department of Economic Security, State of Arizona
12.2021 - Current
Bachelor's Degree - Government and Public Services, Minor in Human Services and Spanish
University of Arizona
Associate - Social and Behavioral Sciences
Cochise College
Associate - Administration of Justice
Cochise College