Erminda Ramirez
Tucson,AZ
Summary
Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist with extensive experience in managing and eligibility information for members and groups.
Demonstrative Eligibility Specialist proudly offering over 5 years' experience assisting others with enrollment and program services. Hard working professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Client-centered, Accounting clerical specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. I'm an individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an all environments.
Overview
7
7
years of professional experience
Work History
Benefits Eligibility Specialist
Department Of Human Services/ FAA
Tucson, , AZ
07.2021 - Current
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Processed benefits applications, including documents for food stamps and medical assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Conduct interviews with applicants, explaining benefits process and which programs were available.
- Call applicants to set up appointments and explain benefits processes.
- Explain eligibility details and affordability options to patients with kindness and respect.
Program Service Evaluator
Unemployment Insurance Benefits/ DES
05.2020 - 07.2021
- Resolved discrepancies with client applications to verify eligibility.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Established databases to track, analyze and automate eligibility application processes.
- Assisted clients with accurate eligibility form, application and document completion.
Customer Service Representative
Iqor Holdings US
Tucson, AZ
08.2019 - 05.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
Night Audit Supervisor
Hampton Inn Suites
Lordsburg, NM
09.2016 - 05.2019
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Coordinated audit tasks among night shift team members to cover front desk operations.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Monitored shift logs for notable hotel operations information and reported findings to leadership.
Education
Some College (No Degree) - Hospitality Administration And Management
New Mexico State University - Dona Ana Community College
Las Cruces, NMSome College (No Degree) - Early Childhood Education
Western New Mexico University
Silver City, NMSkills
- Knowledgeable in caseload Management
- Telephone etiquette
- Recordkeeping and data input
- Time management
- Conflict resolution
- Troubleshooting
- Data management
- Analytical
- Planning
- MS Office
- Customer service
- Multitasking
- Organization
Timeline
Benefits Eligibility Specialist
Department Of Human Services/ FAA
07.2021 - Current
Program Service Evaluator
Unemployment Insurance Benefits/ DES
05.2020 - 07.2021
Customer Service Representative
Iqor Holdings US
08.2019 - 05.2020
Night Audit Supervisor
Hampton Inn Suites
09.2016 - 05.2019
Some College (No Degree) - Hospitality Administration And Management
New Mexico State University - Dona Ana Community College
Some College (No Degree) - Early Childhood Education
Western New Mexico University
Similar Profiles
Holli Smith-HarringtonHolli Smith-Harrington
Family Service Worker Specialist-Adoption Specialist at Arkansas Department of Human Services Division of Children & Family ServicesFamily Service Worker Specialist-Adoption Specialist at Arkansas Department of Human Services Division of Children & Family Services
Hilary A. LaskeyHilary A. Laskey
Deputy Executive Director, Operations at Department of Human Services/Social Services AdministrationDeputy Executive Director, Operations at Department of Human Services/Social Services Administration
Robert McBrideRobert McBride
Associate Governmental Program Analyst at Department of Social Services- Human and Health ServicesAssociate Governmental Program Analyst at Department of Social Services- Human and Health Services