Jessica Cornelius
Addison,TX
Summary
Well-spoken and educated Medical Assistant Office Coordinator with outstanding phone and email communication skills. Versed in HIPAA and patient privacy regulations. Communicates well with other practices and offices to coordinate medical records and referrals. Dynamic professional with a proven track record at Texas Pain Physicians, enhancing office operations and patient satisfaction through expert conflict resolution and automation of client correspondence. Skilled in document management and clear communication, adept at improving workflows and maintaining meticulous records. Demonstrates exceptional scheduling expertise and a commitment to efficiency and confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Office Coordinator
Texas Pain Physicians
01.2023 - Current
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created and maintained medical records from time of admission through patient discharge.
- Managed appointments, registrations and patient relations in busy medical office.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Pulled charts and prepared for nurse and doctor assessment.
Back Office Lead Medical Assistant
Flower Mound Podiatry Associates
07.2022 - 12.2022
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Physical Therapist Technician
Methodist McKinney Hospital
04.2020 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
- Assisted with reception duties like scheduling patients and completing follow up calls.
Education
Bachelor of Arts - Psychology, Minor in Biology
University of North Texas
Denton, TX05-2023
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX12-2026
Skills
- Scheduling expertise
- Presentation preparation
- Document management
- Calendar management
- Data entry proficiency
- File organization
- Budget administration
- Office management software
- Clear oral/written communication
- Workflow optimization
- Intake control
- Check-in coordination
- Phlebotomy
- Electrocardiography (EKG)
- Vital sign monitors
- Medical terminology
Certification
- BLS/CPR License - American Heart Association, Expiration 3/5/2025
Timeline
Assistant Office Coordinator
Texas Pain Physicians
01.2023 - Current
Back Office Lead Medical Assistant
Flower Mound Podiatry Associates
07.2022 - 12.2022
Physical Therapist Technician
Methodist McKinney Hospital
04.2020 - 07.2022
- BLS/CPR License - American Heart Association, Expiration 3/5/2025
Bachelor of Arts - Psychology, Minor in Biology
University of North Texas
Bachelor of Science - Nursing
The University of Texas At Arlington
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