Jessica Correa-Jones
Gurnee,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Lake Behavioral Hospital
Waukegan, IL
01.2021 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications and managed patient behavior.
Special Needs Needs Driver Dispatch
Top Line Transportation
Waukegan, IL
10.2021 - 05.2022
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations in lake county, Wisconsin schools
- Worked closely with customers to effectively resolve issues and complaints.
- Checked that each scheduled route was appropriately covered by delivery drivers.
Patient Care Coordinator
Walgreens Boots Alliance
Northbrook, IL
10.2018 - 12.2019
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Customer Service Specialist
Stericycle
Northbrook, IL
12.2019 - 07.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- resolutions of customer issues.
- Answered average of 120 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Patient Access Representative
ICU Medical
Lake Forest, IL
08.2018 - 11.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Facilitated communication between patients and various departments and staff.
Underwriter
Genesis Financial Solutions
Northbrook, IL
10.2014 - 10.2018
- Supported review and acceptance or denial of new or renewal business.
- Determined and documented loan conditions and communicated requirements and decisions.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
Education
High School Diploma -
Waukegan High School (brookside)
Waukegan, IL05.2002
Skills
- Supporting Medical Patients
- Excellent Customer Service Skills
- Mental Health Care
- Indirect Patient Care
- Inpatient Treatment
Certification
- RBT - Registered Behavior Technician
- Certified mental health technician , lake behavioral hospital - CPI/CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Special Needs Needs Driver Dispatch
Top Line Transportation
10.2021 - 05.2022
Mental Health Technician
Lake Behavioral Hospital
01.2021 - Current
Customer Service Specialist
Stericycle
12.2019 - 07.2020
Patient Care Coordinator
Walgreens Boots Alliance
10.2018 - 12.2019
Patient Access Representative
ICU Medical
08.2018 - 11.2018
Underwriter
Genesis Financial Solutions
10.2014 - 10.2018
High School Diploma -
Waukegan High School (brookside)
Similar Profiles
Christian RugemaChristian Rugema
Behavioral Health Technician at Lake Behavioral HospitalBehavioral Health Technician at Lake Behavioral Hospital
Jamie GalarzaJamie Galarza
Mental Health Technician at Lake Behavioral HospitalMental Health Technician at Lake Behavioral Hospital
Ashley AlmAshley Alm
Mental Health Technician at Lake Behavioral HospitalMental Health Technician at Lake Behavioral Hospital
Chalanda PittsChalanda Pitts
Document Review Specialist at DHI MortgageDocument Review Specialist at DHI Mortgage
Carlos A. LeguizamoCarlos A. Leguizamo
1st/2nd Grade Dual Language Teacher at Woodland Elementary School1st/2nd Grade Dual Language Teacher at Woodland Elementary School