Jessica Cortez
Union City,CA
Summary
Dedicated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and quickly acquire new skills.
Overview
7
7
years of professional experience
Work History
Intake Coordinator Supervisor
Best Home Health Providers
Hayward
09.2021 - Current
- Conducted training sessions for new onboarding intake coordinators
- Managed and supervised daily office operations.
- Collaborated closely with HR to facilitate employee management and organizational planning.
- Provided leadership, insight, and mentoring to newly hired employees regarding the referral process and company policies.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Conducted performance discussions with staff to identify and rectify issues.
- Exhibited exceptional telephone etiquette in handling and resolving patient complaints.
Intake Coordinator
Helping Hands Home Health Care and Hospice
San Mateo
09.2020 - 06.2021
- Managed referrals obtained through marketing efforts such as hospitals, nursing homes, and community physicians.
- Consistently ensured open communication channels were maintained and confidential information was safeguarded when interacting with clinicians, patients, and referral sources.
- Managed and coordinated in-home patient care.
- Ensured accurate verification of insurance benefits and secured necessary authorizations.
Patient Coordinator
Image Orthodontics
San Mateo
09.2017 - 04.2020
- Entered new patient information and scheduled necessary appointments for all patients.
- Offered informative guidance concerning treatments, procedures, oral care measures, and financial matters.
- Scheduled and coordinated referring doctor's lunch appointments.
- Expanded marketing efforts for the company.
Education
Licensed Vocational Nursing Program -
Gurnick Academy of Medical Arts
San Mateo, CA01.2020
Skills
- Patient Scheduling
- Office Management
- Staff Training
- Complex Problem Solving
- Workflow Optimization
- Leadership and Change Management
- Multitasking and Organization
References
Professional References will be given upon request
Timeline
Intake Coordinator Supervisor
Best Home Health Providers
09.2021 - Current
Intake Coordinator
Helping Hands Home Health Care and Hospice
09.2020 - 06.2021
Patient Coordinator
Image Orthodontics
09.2017 - 04.2020
Licensed Vocational Nursing Program -
Gurnick Academy of Medical Arts
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