Kristal Meza
Richmond,Texas
Summary
Transformative leader in healthcare administration, recognized for streamlining patient intake and scheduling processes. Consistent delivery of measurable results in operational efficiency and patient care, reinforced by numerous accolades for exceptional customer service.
Overview
15
15
years of professional experience
Work History
Intake Coordinator Supervisor
Frontier Infusion Center
Sugar Land, Texas
10.2025 - Current
- Coordinated patient intake processes for infusion therapy services.
- Managed scheduling of appointments and follow-up consultations.
- Collected and verified patient information and insurance details.
Sr. Nursing Admin. Coordinator
Oakbend Medical Center
Richmond, Texas
08.2016 - 04.2025
- Transformed clinical and administrative support in a busy healthcare setting, driving significant improvements in patient care efficiency and streamlining office operations for a smoother workflow.
- Streamlined payroll processing for multiple hospital departments, effectively managing timesheets and daily reports while enhancing staff efficiency; coordinated 100+ interviews and handled 1099 contractor agreements to support seamless hiring and onboarding.
- Successfully managed the acquisition and renewal of over 100 licenses and certificates, ensuring timely submission and accurate maintenance in our database for streamlined operations.
- Oversaw time and attendance for 5 departments, enhancing operational efficiency by 20%. Developed spreadsheets for data collection and contributed to patient rounds, improving care coordination.
- Developed comprehensive master schedules for all departments, effectively coordinating agency and credentialed staff to optimize on-call staffing and enhance operational efficiency.
- Streamlined clerical and administrative tasks, including scheduling appointments, managing correspondence, and maintaining organized filing systems to enhance office efficiency.
Office Manager / Medical Assistant
George O. Zenner III, MD Family Practice
Houston, Texas
05.2014 - 08.2016
- Oversaw daily operations and administrative functions for a team, implementing process improvements that enhanced workflow efficiency and streamlined scheduling, billing, and record-keeping tasks.
Front Desk / Discharge Coordinator
UT Health Science Center of San Antonio, Department of Urology
San Antonio, TX
05.2011 - 05.2014
- Efficiently checked in and out an average of 30 patients daily, expertly collected co-payments and balances, and scheduled future appointments, enhancing office workflow and patient satisfaction.
Education
High School Diploma -
Robert E. Lee High School
Certified of Completion - Cash Management, Scheduling, Registration, Patient and Invoice Inquiry
UT Health Science Center
Basic Life Support Certification -
American Heart Associate
Skills
- Bilingual
- Dependable
- Hard-worker
- Fast learner
- Dedicated
- Capable of working well under stress
- Great independent
- Team player
- Great communication skills
- Type 55 wpm
- Knowledge of 10 key by touch
- Computer knowledge
- ICIMS
- Kronos
- Paragon
- One Content
- Excite
- Encounter Pro
- EPIC
- IDX
- Sunrise
- Image now
- Microsoft Word
- Excel
- PowerPoint
- Google sheets
- Patient scheduling
- Insurance verification
- Data collection
- Process improvement
- Time management
- Problem solving
- Effective communication
- Appointment scheduling
- Multi-line phone operations
- Scheduling appointments
Career Objective - Achievements
- Received numerous comment cards and letters from patients/customers commending me for my work ethics
- Received multiple 'WOW' (going above and beyond my call of duty) awards for my outstanding customer service
Timeline
Intake Coordinator Supervisor
Frontier Infusion Center
10.2025 - Current
Sr. Nursing Admin. Coordinator
Oakbend Medical Center
08.2016 - 04.2025
Office Manager / Medical Assistant
George O. Zenner III, MD Family Practice
05.2014 - 08.2016
Front Desk / Discharge Coordinator
UT Health Science Center of San Antonio, Department of Urology
05.2011 - 05.2014
High School Diploma -
Robert E. Lee High School
Certified of Completion - Cash Management, Scheduling, Registration, Patient and Invoice Inquiry
UT Health Science Center
Basic Life Support Certification -
American Heart Associate