Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Cortez

Sacramento,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Active listening and multitasking

Overview

9
9
years of professional experience

Work History

Customer Service Representative

DHL Supply Chain
Tracy, CA
03.2020 - 11.2024
  • Oversee integrity and accuracy of all product leaving the warehouse during my shift
  • Inspect and research inventory inconsistencies
  • Shipping products , damaged or wrong locations
  • Document and report on all damaged product using appropriate paperwork and procedures
  • Contact customers via email or phone

Cashier

Dollar Tree
Stockton, CA
04.2018 - 03.2020
  • Cashier
  • Stocked up items on shelves
  • Maintained store clean

Cashier

Tacos chapala
Stockton, CA
01.2016 - 02.2018
  • Greet customers
  • Take food orders
  • Making sure the dining area was clean for customers to enjoy their time at the restaurant
  • Helped prep food

Education

High School Diploma -

Lincoln High School
Stockton, CA
06-2015

Skills

  • Bilingual
  • Dependable/ Reliable
  • Team work
  • Leadership
  • Flexibility
  • Time management
  • Empathy
  • Problem Solving

Timeline

Customer Service Representative

DHL Supply Chain
03.2020 - 11.2024

Cashier

Dollar Tree
04.2018 - 03.2020

Cashier

Tacos chapala
01.2016 - 02.2018

High School Diploma -

Lincoln High School
Jessica Cortez