Jessica Cortez
Nordstrom
LOSANGELES,CA
12
years of professional experience
Results-driven department manager with 10+ years of experience in luxury retail. Skilled in merchandising, team training, and customer service. Proven ability to maintain floor readiness, resolve customer concerns, and support sales growth through strong operational execution.
Work History
Men’s Department Manager
1 Year 6 Months- Managed men's department floor coverage, ensuring organized merchandising and responsive customer service.
- Achieved department goals by monitoring inventory levels, maintaining stock accuracy, and optimizing product assortment.
- Enhanced overall store presentation with well-organized merchandise displays, contributing to an increase in average transaction value.
- Trained sales associates on product knowledge, fitting room support, and service standards.
- Coordinated daily replenishment to maintain stock accuracy and presentation readiness.
- Supported visual merchandising updates to align displays with Nordstrom brand standards.
- Resolved customer concerns promptly, strengthening service quality and repeat business.
Women’s Specialized Department Manager
3 Years 3 Months- Managed department operations to maintain sales floor readiness and consistent customer service.
- Directed team coverage, task priorities, and daily workload across selling areas.
- Trained associates on product knowledge, service standards, and operational procedures.
- Monitored inventory levels and coordinated replenishment to prevent stock shortages.
- Skims #1 in the world first year. Exceeded all sales goals.
- Collaborated with store leadership to support promotions, goals, and operational execution.
- Executed merchandising updates and maintained visual presentation standards throughout department.
- Increased customer satisfaction with proactive issue resolution strategies.
Sales/ Merchandiser Kids Department
10 Months- Executed floor sets and merchandise placement to align with Nordstrom visual presentation standards.
- Collaborated with sales team to prioritize merchandise flow and support customer demand.
- Resolved out-of-stock issues by coordinating timely product movement from stockroom to sales floor.
- Maintained accurate inventory through replenishment, backstock organization, and stockroom audits.
- Trained new associates on merchandising procedures, product handling, and floor readiness.
- Increased sales by establishing strong relationships with clients and understanding their needs.
Department Manager
5 Years 2 Months- Supervised associates, assigned daily priorities, and reinforced selling behaviors aligned with luxury retail expectations.
- Monitored sales performance and adjusted staffing, coverage, and floor placement to improve department productivity.
- Directed department operations to maintain sales floor standards, merchandise presentation, and customer service quality.
- Coordinated inventory control, stock replenishment, and backroom organization to support product availability.
- Trained team members on POS procedures, merchandising guidelines, and clienteling practices.
- Resolved customer concerns promptly while protecting brand reputation and service standards.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with leadership on scheduling, operational planning, and process improvements across department workflows.
Education
High School Diploma
Skills
Process optimization
Inventory management
Store operations
Product presentation
Effective communication
Interpersonal skills
Organizational skills
Problem-solving
Teamwork
Reliability
Customer engagement
Timeline
Men’s Department Manager
Nordstrom
12.2024 - 06.2026Read More
Women’s Specialized Department Manager
Nordstrom
09.2021 - 12.2024Read More
Sales/ Merchandiser Kids Department
Nordstrom
11.2020 - 09.2021Read More
Department Manager
Ron Robinson (Dba FredSegal)
11.2014 - 01.2020Read More
Susan Dorsey High School
High School Diploma
Read More