Jessica Coss
Floydada,TX
Summary
Resourceful and adaptable clinic receptionist supervisor with a solid background in front desk management. Known for delivering exceptional customer service and ensuring seamless appointment coordination, ready to leverage expertise to enhance clinic operations and patient experiences.
Overview
8
8
years of professional experience
Work History
Clinic Receptionist Supervisor
Cogdell Clinic
Lockney, TX
02.2018 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between patients and healthcare providers, ensuring timely responses.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Trained new reception staff
- Developed training materials for staff onboarding, promoting consistency in patient interactions.
- Greeted patients, scheduled appointments and maintained records and accounts.
- Verified insurance information for both patients and the clinic.
- Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
- Provided exceptional customer service to patients during their visit by actively listening to their needs and addressing any concerns they had about their care or upcoming appointments.
- Obtained revenue by recording and updating financial information and recording and collecting patient charges.
- Managed multi-line phone system and pleasantly greeted patients.
- Used Trubridge and Evident to schedule new and follow-up appointments for patients.
- Checked patient insurance, demographic, and health history to keep information current.
Education
High School Diploma -
Floydada High School
Floydada, TX05-2011
Skills
- Adaptable to change
- Patient scheduling
- Front desk management
- Appointment management
- Insurance verification
- Drawer balancing
- Front desk operations
- HIPAA compliance
- Patient registration
- Reminder calls
- Paperwork coordination
- Appointment scheduling
- Inpatient care
- Payment collection
- Telephone etiquette
- Referral verification
- Outpatient care
- Typing and filing
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Clinic Receptionist Supervisor
Cogdell Clinic
02.2018 - Current
High School Diploma -
Floydada High School