Sierra Reaves
Manning
Summary
Dynamic customer service and administrative professional with over 10 years of experience in healthcare, property management, and retail operations. Recognized for consistently delivering exceptional client experiences while effectively managing complex administrative workflows. Proven ability to support cross-functional teams with precision and professionalism, contributing to overall operational success. Committed to fostering positive relationships and enhancing organizational efficiency through dedicated service and strategic problem-solving.
Overview
7
7
years of professional experience
Work History
Clinic Receptionist
St. Anthony Regional Hospital
Carroll, IA
10.2025 - 01.2026
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with check-in processes, ensuring a smooth arrival experience.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained accurate electronic health records for efficient patient information retrieval.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
- Supported administrative staff with various tasks such as document preparation and data entry.
Clinic Receptionist
CommonSpirit Health (CHI Immanuel)
03.2024 - 11.2024
- Managed patient check-in, documentation, EMR updates, insurance verification, payments, chart preparation, and record compliance.
- Implemented new office procedures to improve operational efficiency and accuracy.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Facilitated timely referrals to specialists by coordinating the necessary paperwork and appointments.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Assistant Property Manager
The Lund Company – Park West
03.2023 - 11.2023
- Oversaw daily property operations including leasing, resident communication, budgeting, invoices, vendor coordination, and maintenance scheduling.
- Managed tenant relations, addressing inquiries and resolving issues efficiently.
- Coordinated property maintenance requests, ensuring timely completion of repairs and upkeep.
- Assisted in lease administration, preparing documents and facilitating tenant onboarding processes.
- Conducted property inspections, identifying potential issues and recommending preventive measures.
- Developed marketing strategies to attract prospective tenants through various channels.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Assistant Community Manager
Timberland Partners – Park West
10.2022 - 03.2023
- Processed rental payments, applications, renewals, resident inquiries, and enforced policies; acted as manager when needed.
- Coordinated resident events to enhance community engagement and satisfaction.
- Assisted in managing leasing processes, ensuring timely follow-ups with prospective tenants.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
Receptionist
Edwards Auto Group
11.2020 - 12.2022
- Directed calls, supported sales and finance teams, maintained dealership documents, keys, titles, and record systems.
- Managed front desk operations, ensuring smooth workflow and positive visitor experiences.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Delivery Operations Coordinator
Nebraska Furniture Mart
11.2019 - 09.2020
- Coordinated deliveries, resolved issues, updated orders, collaborated with customer care, and managed payment updates.
- Facilitated cross-departmental communication to streamline project execution and resolve operational issues.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Flooring Customer Service Rep
Nebraska Furniture Mart
06.2019 - 11.2019
- Handled inbound/outbound calls, scheduling, payments, product info, account updates, and installation coordination.
- Resolved customer inquiries and issues, enhancing satisfaction and loyalty.
- Collaborated with team members to improve service protocols and response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Denison High School
01.2015
Diploma - undefined
Denison High School
01.2015
Skills
- Customer & Patient Service
- Administrative Support
- Scheduling
- EMR & Records Management
- Insurance Processing
- Property Operations
- Vendor Coordination
- Communication
- Adaptable to change
- Patient scheduling
- Insurance verification
- Front desk management
- Patient relations
- HIPAA compliance
- Office administration
- Microsoft office
Timeline
Clinic Receptionist
St. Anthony Regional Hospital
10.2025 - 01.2026
Clinic Receptionist
CommonSpirit Health (CHI Immanuel)
03.2024 - 11.2024
Assistant Property Manager
The Lund Company – Park West
03.2023 - 11.2023
Assistant Community Manager
Timberland Partners – Park West
10.2022 - 03.2023
Receptionist
Edwards Auto Group
11.2020 - 12.2022
Delivery Operations Coordinator
Nebraska Furniture Mart
11.2019 - 09.2020
Flooring Customer Service Rep
Nebraska Furniture Mart
06.2019 - 11.2019
Diploma - undefined
Denison High School
Diploma -
Denison High School