Katie Rave
Earlville,IA
Summary
Detail-oriented Healthcare professional with proven ability to manage patient interactions and streamline administrative functions in clinic environment. Known for supporting team collaboration and consistently achieving high levels of patient satisfaction. Adaptable and reliable with strong multitasking and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Clinic Receptionist
Regional Medical Center
Manchester, IA
07.2022 - Current
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Facilitated effective communication between patients and medical staff to enhance service delivery.
- Processed patient registrations and insurance verifications efficiently to streamline check-in procedures.
- Coordinated with healthcare providers to ensure timely follow-up on patient inquiries and needs.
- Assisted in training new receptionists on clinic protocols and software systems, fostering team cohesion.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Used Cerner to schedule new and follow-up appointments for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
Receptionist
Medical Associates
Dubuque, IA
04.2018 - 07.2022
- Managed multi-line phone system to efficiently handle patient inquiries and appointment scheduling.
- Provided exceptional customer service, addressing patient needs and resolving concerns promptly.
- Maintained patient records with high accuracy, ensuring compliance with HIPAA regulations.
- Coordinated office supply inventory and procurement, optimizing resource availability for staff.
- Trained new reception staff on procedures, enhancing team efficiency and service quality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Bank Teller
Dupaco Community Credit Union
Dyersville, IA
03.2014 - 04.2018
- Processed member transactions accurately and efficiently using advanced banking software.
- Provided exceptional customer service, resolving inquiries and enhancing member satisfaction.
- Balanced cash drawer daily, ensuring accurate financial reporting and compliance with policies.
- Trained new staff on operational procedures and best practices to ensure team performance.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
Education
High School Diploma -
Dubuque Senior High School
Dubuque, IA01-2006
Skills
- Adaptable to change
- Patient scheduling
- Medication dispensing
- Insurance verification
- Patient relations
- HIPAA compliance
- Medical terminology
- Customer service
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Timeline
Clinic Receptionist
Regional Medical Center
07.2022 - Current
Receptionist
Medical Associates
04.2018 - 07.2022
Bank Teller
Dupaco Community Credit Union
03.2014 - 04.2018
High School Diploma -
Dubuque Senior High School