Jessica Cowling
Canton
Summary
Efficient Inbound Stower within a warehouse fulfillment center. Known for high productivity and ability to complete tasks swiftly. Possess skills as a learning ambassador, problem solving, handling customer returns. Excel in time management, teamwork, and adaptability, ensuring smooth operations and effective collaboration in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon Factory
Canton
07.2023 - Current
- Handle returns per return policy standards.
- Processed undeliverable/returned packages.
- Communicated effectively with supervisors and team members to address workflow challenges.
- Trained new employees regarding warehouse procedures and standards.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
CUSTOMER SERVICE AGENT
Incept Corp
North Canton
11.2021 - 04.2023
- Scheduled blood donation appointments.
- Combined active listening skills, prepared scripts and personal communication expertise to determine best solution for each caller.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
ED REGISTRATION & ADMITTING
Mercy Medical Center
Canton
12.2019 - 06.2020
- Explained admitting procedures and obtained signatures on admission, clinical, and financial forms.
- Respected the rights of patients and maintained confidentiality.
- Identified and collected copays to meet patient financial obligations, including applicable deductibles.
- Completed and processed insurance documentation and other claim forms.
- Complied with established policies, procedures, regulatory and
- accreditation requirements and applicable professional standards.
- Arranged lab work, tests and procedures for patients.
Education
Associate of Applied Science - Medical Assisting
Brown Mackie College
North Canton, OH03-2006
Skills
- Maintains strict confidentiality
- Strong work ethic
- Team player with positive attitude
- Active Listening
- Motivation
- Client communication
- Call center procedures
- Customer service
- Data entry
- Co-payment collection
- HIPAA compliance
- Appointment setting
- Insurance verifications
- Answer telephones
- Return handling
- Warehouse operations
- Employee training
- Problem solving
- Attention to detail
- Heavy lifting
- Product picking
- Product labeling
- Punctual and reliable
- Order picking abilities
- Friendly and courteous
- Multitasking and organization
Timeline
Fulfillment Associate
Amazon Factory
07.2023 - Current
CUSTOMER SERVICE AGENT
Incept Corp
11.2021 - 04.2023
ED REGISTRATION & ADMITTING
Mercy Medical Center
12.2019 - 06.2020
Associate of Applied Science - Medical Assisting
Brown Mackie College