Jessica Coyne
Boca Raton,FL
Summary
Curious and ambitious student looking to improve her professional life. Excelled in organizational abilities and professional communication, achieving consistent sales targets and recognized for exceptional service delivery. Demonstrated reliability and a continuous learning mindset, contributing to significant team achievements and individual accolades. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Fronter
Topline Insurance
02.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Developed and implemented marketing strategies to boost sales and increase customer base.
Customer Service Office Staff Member
Publix
01.2019 - 02.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Recognized as a top performer within the team on multiple occasions due to dedication towards achieving excellent results.
- Managed high call volume with exceptional professionalism, ensuring timely responses to customer needs.
- Contributed to the achievement of departmental targets through consistent performance and proactive engagement.
- Streamlined office operations for improved productivity and workflow management.
- Collaborated with team members to maintain a positive work environment and achieve daily goals.
- Coordinated effectively with other departments to resolve client concerns promptly and comprehensively.
- Assisted in the training and development of new staff members, fostering a supportive learning atmosphere.
- Reduced wait times for customers through efficient multitasking and prioritization skills.
- Regularly attended professional development workshops, actively applying new techniques gained in order to enhance overall customer service performance.
Case Manager
The Russo Firm
02.2022 - 09.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Setting up appointments for the client to meet with their attorney.
- Experience in Microsoft Office.
Sales Associate
Journeys Shoes
05.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Olympic Heights Community High School
Boca Raton, FLBachelor of Science - Health Sciences
Florida Atlantic University
Boca Raton, FL05.2026
Skills
- Workplace Safety Adherence
- Strong attention to detail
- Reliability and punctuality
- Professional Communication
- Continuous learning mindset
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Money Handling
- Customer Relations
Timeline
Sales Fronter
Topline Insurance
02.2023 - Current
Case Manager
The Russo Firm
02.2022 - 09.2022
Customer Service Office Staff Member
Publix
01.2019 - 02.2023
Sales Associate
Journeys Shoes
05.2017 - 01.2019
High School Diploma -
Olympic Heights Community High School
Bachelor of Science - Health Sciences
Florida Atlantic University
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