Jessica Cramer
Grand Junction,CO
Summary
Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Server / Bartender
Dream Cafe
04.2014 - Current
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collaborated with Dream team members during busy shifts for efficient workflow and excellent guest experiences.
Head Bartender
Main St Pub
09.2012 - 09.2014
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Implemented drink prep procedures, significantly reducing wasted stock.
Education
Associate of Science - Major in Criminal Justice With Minor in Phycology
Oregon Coast Community College
400 SE College Way Newport OR, 9736609.2012
Skills
- Team Player
- Warm and Friendly
- Table Bussing
- Hospitality service expertise
- Cleaning and sanitizing
- Order Accuracy
- Food Safety Standards
- Special Requests and Substitutions
- Beverage Preparation
- Age Verification
- High-volume dining
- High Energy and Stamina
- Adaptable and Flexible
- Cool Under Pressure
- Reliable and Responsible
- Strong Work Ethic
Timeline
Server / Bartender
Dream Cafe
04.2014 - Current
Head Bartender
Main St Pub
09.2012 - 09.2014
Associate of Science - Major in Criminal Justice With Minor in Phycology
Oregon Coast Community College