Jessica Creeks
Pittsburgh
Summary
Resourceful Front Desk Coordinator with extensive experience in customer service management, appointment scheduling, and conflict resolution. Skilled in fostering positive relationships with clients and coworkers, ensuring smooth front desk operations, and enhancing guest experiences. Highly organized, detail-oriented, and motivated professional committed to delivering exceptional service in fast-paced environments.
Overview
22
22
years of professional experience
2008
2008
years of post-secondary education
Work History
Lead Front Desk Coordinator
The Cheesecake Factory
Pittsburgh
10.2023 - Current
- Managed front desk operations to ensure smooth guest check-in and check-out, promoting high customer satisfaction.
- Handled guest inquiries and resolved issues professionally and efficiently, fostering positive relationships.
- Coordinated reservations and accommodated special requests for guests, enhancing their experience.
- Trained and supervised front desk staff on service standards and procedures to improve overall service quality.
- Maintained accurate records of guest information and transactions, supporting effective office management.
Server/Front Counter Crew Member
Ron's Pizza
Pittsburgh
04.2021 - 11.2022
- Provided excellent customer service in a fast-paced dining environment, ensuring guest satisfaction.
- Managed food and beverage orders accurately and efficiently, collaborating with kitchen staff for timely service.
- Handled cash transactions and processed payments using point-of-sale system, maintaining accuracy.
- Resolved customer complaints promptly to enhance loyalty and satisfaction.
- Maintained cleanliness and organization of dining area and service stations, contributing to a positive atmosphere.
Customer Service Representative
Access Inbound Call Center (N.A.M.S)
Pittsburgh
03.2015 - 03.2016
- Provided exceptional support to customers through effective communication and problem-solving.
- Assisted clients with transportation scheduling and service inquiries, ensuring timely responses.
- Maintained accurate records of customer interactions and transactions consistently, supporting office management.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by collaborating with other departments to meet customer needs.
Crew Member
Parkhurst Dining
Pittsburgh
04.2010 - 05.2015
- Provided exceptional customer service in a fast-paced environment, ensuring a positive dining experience.
- Operated point-of-sale systems accurately and efficiently, processing customer payments and orders.
- Maintained cleanliness and organization of dining and serving areas, adhering to safety guidelines.
- Handled customer inquiries and resolved issues promptly and professionally, enhancing satisfaction.
- Stocked supplies and managed inventory to support daily operations effectively.
Server
Lindos Restaurant
Pittsburgh
03.2004 - 03.2010
- Provided exceptional customer service in a fast-paced dining environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery to patrons.
- Managed food and drink orders accurately and efficiently, maintaining high service standards.
- Processed payments and handled cash transactions securely and efficiently, adhering to company procedures.
- Responded efficiently to guest inquiries and complaints in a professional manner, fostering positive relationships.
Education
Associate of Science - Computer Networking
ITT Technical Institute
Pittsburgh, PA 09.2005 - 07.2007
David B. Oliver High School
Pittsburgh, PASkills
- Guest relations
- Conflict management
- Time management
- Strong interpersonal skills
- Adaptability
- Administrative skills
- POS systems
- Office management
- Customer service
- Appointment scheduling
- Problem resolution
- Exceptional communication
- Team collaboration
- File management
- Cash handling
Accomplishments
- Employee of the month
- Certified to train other employees
- Awards implementing my hard work while maintaining rules and procedures
Timeline
Lead Front Desk Coordinator
The Cheesecake Factory
10.2023 - Current
Server/Front Counter Crew Member
Ron's Pizza
04.2021 - 11.2022
Customer Service Representative
Access Inbound Call Center (N.A.M.S)
03.2015 - 03.2016
Crew Member
Parkhurst Dining
04.2010 - 05.2015
Associate of Science - Computer Networking
ITT Technical Institute
09.2005 - 07.2007
Server
Lindos Restaurant
03.2004 - 03.2010
David B. Oliver High School