Sofia Rodriguez
Miami,FL
Summary
Dynamic and customer-focused receptionist with over three years of experience optimizing front desk operations and delivering exceptional service. Proven ability to foster positive relationships with guests, enhancing their experience and promoting customer loyalty. Adept at managing multiple tasks in fast-paced environments while maintaining a welcoming atmosphere. Committed to upholding the highest standards of professionalism and service excellence.
Overview
4
4
years of professional experience
Work History
Lead Front Desk Coordinator
Derm360
Miami, FL
02.2025 - Current
- Supervised front desk operations to ensure exceptional patient experiences and efficient service delivery.
- Coordinated appointment scheduling and managed patient flow to optimize clinic efficiency.
- Trained and mentored new front desk staff on operational procedures and customer service best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced appointment scheduling errors.
- Managed electronic health record systems, ensuring accurate patient information and compliance with privacy regulations.
- Streamlined front desk processes for improved efficiency and productivity through effective organization and communication.
Sales Associate
Luxe Fashion
Miami, FL
04.2023 - 02.2025
- Delivered exceptional customer service, fostering positive relationships with clients and enhancing brand loyalty.
- Assisted in visual merchandising, ensuring store displays aligned with seasonal trends and brand standards.
- Processed sales transactions accurately using point-of-sale systems, maintaining error-free cash handling practices.
- Collaborated with team members to achieve monthly sales targets through effective product knowledge and upselling techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
Front Desk Receptionist
Stream Of Life Spa
Miami, FL
01.2022 - 04.2023
- Oversaw front desk operations to guarantee efficient guest check-in and check-out experiences.
- Managed appointment scheduling and confirmed bookings for spa services.
- Facilitated effective inventory management to ensure optimal product availability for retail operations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Associate Degree - Nursing
Miami Dade College
Miami, FL08-2025
High School Diploma -
John A Ferguson Senior High School
Miami, FL05-2024
Skills
- Exceptional communication
- Appointment scheduling
- Guest relations
- Strong leadership
- Customer service
- Problem-solving skills
- Time management
- Front desk management
- Documentation
- POS systems
Languages
English, Fluent
Spanish, Fluent
Timeline
Lead Front Desk Coordinator
Derm360
02.2025 - Current
Sales Associate
Luxe Fashion
04.2023 - 02.2025
Front Desk Receptionist
Stream Of Life Spa
01.2022 - 04.2023
Associate Degree - Nursing
Miami Dade College
High School Diploma -
John A Ferguson Senior High School