Isabella Sayegh
Oakland Park,FL
Summary
Dynamic Front Desk Coordinator with a focus on exceptional communication and customer service. Proven ability to streamline operations and enhance guest experiences. Committed to driving efficiency and satisfaction in fast-paced environments.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Lead Front Desk Coordinator
OBT Dental $ Orthondotics
11.2024 - Current
- Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Trained and mentored new front desk coordinators on office protocols and software usage.
- Implemented patient management systems to streamline appointment confirmations and reminders.
- Developed standard operating procedures for handling patient inquiries and billing issues.
- Coordinated with dental professionals to optimize workflow and enhance patient experience.
Front of House Employee
North Italia
09.2022 - 08.2024
- Delivered exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Managed reservations and seating arrangements, optimizing dining flow and guest satisfaction.
- Trained new staff on operational procedures and service standards, promoting teamwork and efficiency.
- Handled customer inquiries and complaints with professionalism, enhancing overall guest experience.
- Implemented process improvements for order accuracy, reducing wait times for guests significantly.
Front Desk Agent
Holiday Inn Sandton
02.2019 - 06.2022
- Managed check-in and check-out processes, ensuring guest satisfaction and seamless service.
- Provided information on hotel amenities, local attractions, and services to enhance guest experience.
- Handled guest inquiries and complaints with professionalism, resolving issues promptly to maintain positive relations.
- Coordinated room assignments based on preferences, improving operational efficiency during peak times.
Education
Associate of Science - Bakery And Pastry Management
Valencia College
Orlando, FL12-2026
High School Diploma -
IDEA
Valencia, Venezuela07-2017
Skills
- Exceptional communication
- Invoice processing
- Appointment scheduling
- Guest relations
- Strong leadership
- Customer service
- Problem-solving skills
- Time management
- Hospitality services
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Lead Front Desk Coordinator
OBT Dental $ Orthondotics
11.2024 - Current
Front of House Employee
North Italia
09.2022 - 08.2024
Front Desk Agent
Holiday Inn Sandton
02.2019 - 06.2022
Associate of Science - Bakery And Pastry Management
Valencia College
High School Diploma -
IDEA