Shyanna Caito
Indianapolis,IN
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Resourceful Lead Front Desk Coordinator known for high productivity and efficient task completion. Skilled in customer service management, appointment scheduling, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth front desk operations and positive client interactions.
Overview
7
7
years of professional experience
Work History
Lead Front Desk Coordinator
Quickway
Indianapolis, IN
05.2024 - Current
- Used company badging system to create badges for new employees and visitors.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Processed payments from customers using cash registers or point of sale systems.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Processed customer requests promptly and accurately with attention to detail.
- Paid attention to detail while performing tasks both big and small related to background extra job duties.
- Met daily production quotas by working quickly yet carefully with attention to detail.
- Processed invoices promptly upon receipt with attention to detail
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Bartender
Night owls Bar and Grill
Indianapolis, IN
04.2023 - Current
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Processed payments accurately and efficiently with POS system.
- Trained new bartenders on drink preparation and upselling techniques.
- Greeted guests with friendliness and professionalism.
- Arranged bottles and glasses behind bar to make attractive displays.
- Planned and coordinated special events to boost customer numbers and profits.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Call Center Supervisor
AAA Hoosier Motor Club
, IN
07.2022 - 08.2024
- Identified areas where additional training was needed among existing staff members.
- Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
- Facilitated communication between team members to foster a positive work environment.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Planned staff and training meetings and scheduled conference rooms.
- Ensured compliance with company policies and regulatory requirements within the call center.
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Analyzed customer feedback data to identify trends in customer service issues.
- Provided guidance, training, coaching and mentoring to call center team members.
CNA
American Seniors Association
Indianapolis, IN
04.2020 - 07.2022
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Observed and reported unusual symptoms and changes to charge nurse.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Administered medications under supervision of a licensed nurse.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Server/Cashier
Buffalo Wild Wings
Indianapolis, IN
07.2019 - 08.2020
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared drinks according to standard recipes.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
Cashier
Mcdonalds
Indianapolis, IN
09.2017 - 02.2019
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Checked personal identifications during alcohol and tobacco sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Cybersecurity
Ivy Tech Community College of Indiana
Indianapolis, IN05-2027
Skills
- Meeting coordination
- Mail handling
- Report generation
- Strong leadership
- Task delegation
- Facility management
- Appointment scheduling
- Exceptional communication
- Invoice processing
- File management
- Scheduling expertise
- Document preparation
- Safety and security procedures
- Credit and cash payments
- Bookkeeping
- Conflict and issue documentation
- Administrative support
- Word processing
- Mail and packages
- Problem-solving skills
- Administrative skills
- Microsoft office
- Front office support
- POS systems
- Customer service
- Oral and written communications
- Training and mentoring
Timeline
Lead Front Desk Coordinator
Quickway
05.2024 - Current
Bartender
Night owls Bar and Grill
04.2023 - Current
Call Center Supervisor
AAA Hoosier Motor Club
07.2022 - 08.2024
CNA
American Seniors Association
04.2020 - 07.2022
Server/Cashier
Buffalo Wild Wings
07.2019 - 08.2020
Cashier
Mcdonalds
09.2017 - 02.2019
Cybersecurity
Ivy Tech Community College of Indiana