Haley Guerrero
Azle
Summary
Dedicated customer service professional experienced in high-volume hospitality and retail settings. Delivers exceptional customer experiences, trains team members, and resolves issues efficiently. Demonstrates strong communication, problem-solving, and conflict resolution skills, with expertise in cash handling, POS systems, scheduling support, and Microsoft Excel.
Overview
5
5
years of professional experience
Work History
Lead Front Desk Coordinator
The Boardroom Salon For Men
05.2025 - Current
- Promoted to Lead Front Desk Coordinator after 8 months of employment based on exceptional performance, leadership, and operational excellence.
- Transferred to high-volume, top-performing location to drive business growth and provide exceptional guest service in fast-paced environment.
- Trained and mentored new Front Desk Coordinators, establishing consistent customer service standards and efficient daily operations.
- Served as the primary point of contact for front desk operations, coordinating appointments, managing client flow, and maintaining an exceptional guest experience in a luxury grooming environment.
- Recognized by both the General Manager and Area Manager for outstanding leadership, professionalism, and contributions to team success.
- Featured in the company's Boardroom Buzz recognition program for exemplary performance and positive impact on the business.
- Built strong relationships with clients through personalized service, contributing to customer loyalty, repeat business, and positive guest feedback.
- Collaborated closely with barbers and leadership to optimize scheduling, maximize appointment utilization, and improve operational efficiency.
- Successfully balanced multiple priorities in a high-volume environment while maintaining attention to detail, professionalism, and premium customer service.
- Assisted management with coaching team members, resolving customer concerns, and implementing operational best practices to enhance the overall client experience.
Hotel Front Desk Clerk
Clarion Inn & Suites Weatherford South
01.2025 - 05.2025
- Delivered exceptional guest service by managing check-ins, check-outs, reservations, and guest requests in a fast-paced hospitality environment.
- Resolved guest concerns promptly and professionally, ensuring a positive experience and maintaining high customer satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and efficiently address guest needs.
- Processed payments, balanced cash transactions, and maintained accurate guest records while adhering to company policies.
- Managed multiple priorities simultaneously, demonstrating strong communication, organization, and problem-solving skills in a high-volume setting.
Lead Convenience Store Clerk
Exxon Mobil
08.2022 - 12.2024
- Supervised daily front-end operations, guiding team members to enhance store performance and deliver excellent customer service.
- Managed cash register operations and reconciled daily transactions, ensuring accuracy in financial records and smooth monetary flow.
- Resolved customer concerns professionally, aiding store leadership in upholding operational standards and meeting sales goals.
- Trained new employees on company procedures, cash handling, safety protocols, and customer service standards.
- Assisted with inventory management by stocking merchandise, monitoring product levels, and ensuring the sales floor remained organized and well-maintained.
Manufacturing Associate
Robert Shaw Manufacturing
07.2021 - 08.2022
- Operated manufacturing equipment, including circular saws, drill presses, and routers, to cut and fabricate wood components according to specifications.
- Read work orders and measured materials to ensure accuracy and maintain quality standards throughout the production process.
- Collaborated with production and shipping teams to enhance workflow efficiency and achieve production goals in a fast-paced environment.
- Picked, packed, and prepared customer orders to ensure timely fulfillment of daily production and shipping deadlines.
- Prepared outbound shipments, loaded materials, and verified orders for accuracy to support the shipping department's operations.
- Maintained a clean, organized, and safety-focused work environment while following company procedures and equipment safety protocols.
Education
High School Diploma -
Crossroads Christian Academy
Fort Worth, TX06-2021
Skills
- Customer Experience
- Front Desk Operations
- Scheduling & Workflow Coordination
- Operational Leadership
- Team Training
- Front desk operations
- Microsoft Excel (Data Tracking & Reporting)
- Problem Solving
- Time Management
- Conflict Resolution
- Exceptional Communication
Accomplishments
- Received a job promotion within 8 months of hire date due to outstanding performance.
- Earned employee spotlight recognition by consistently modeling professionalism, maintaining a positive attitude, and demonstrating strong work ethic in a front desk role.
- Received IPA Winner of the Month recognition in first month at The Boardroom, as voted by coworkers for outstanding contribution and performance.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Timeline
Lead Front Desk Coordinator
The Boardroom Salon For Men
05.2025 - Current
Hotel Front Desk Clerk
Clarion Inn & Suites Weatherford South
01.2025 - 05.2025
Lead Convenience Store Clerk
Exxon Mobil
08.2022 - 12.2024
Manufacturing Associate
Robert Shaw Manufacturing
07.2021 - 08.2022
High School Diploma -
Crossroads Christian Academy