Jessica Crimmel
Columbus,GA
Summary
Driven Account Service Specialist III with a proven track record at Aflac, enhancing client satisfaction and loyalty through expert customer service and problem-solving. Skilled in data interpretation and client relationship building, I have successfully met or exceeded targets for account growth and retention, demonstrating exceptional teamwork and collaboration.
Overview
18
18
years of professional experience
Work History
Account Service Specialist III
Aflac
03.2006 - Current
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Facilitated ongoing account monitoring, promptly addressing any concerns or discrepancies to maintain client satisfaction.
- Streamlined account management processes for increased efficiency and improved client relations.
- Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
- Enhanced client satisfaction by effectively managing service requests and promptly addressing inquiries.
- Consistently met or exceeded performance targets in relation to account growth, retention, and revenue generation.
- Optimized communication channels with clients, ensuring timely updates on their accounts and services.
- Provided exceptional customer service, resulting in high levels of client satisfaction and loyalty.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Applied Science - Business Administration
Georgia Military College
Columbus, GA05.2018
Skills
- Data Interpretation
- Client Relationship Building
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Computer Skills
- Data Entry
- Self Motivation
Accomplishments
- Collaborated with team of 6 in the development of revised pend reasons.
- Resolved product issue through consumer testing.
- Achieved excellent production by completing applications with accuracy and efficiency.
Timeline
Account Service Specialist III
Aflac
03.2006 - Current
Associate of Applied Science - Business Administration
Georgia Military College