TIA GALLOW
JPMorgan Chase & Co.
Houston,TX
7
years of professional experience
Client-focused Account Manager with a strong background in managing client accounts and enhancing satisfaction through tailored solutions. Skilled in fostering long-term relationships that support business growth. Effectively communicates and collaborates within teams to resolve challenges and deliver value to clients.
Work History
Account Specialist III
1 Year 2 Months- Managed high-complexity resolution for 100+ daily account inquiries, sustaining top-tier first-contact resolution rates and regional CSAT benchmarks.
- Resolved complex client account inquiries with accurate, timely servicing and issue follow-up.
- Leveraged generative AI and structured prompts within banking systems, accelerating research cycles and enhancing documentation accuracy.
Account Specialist I
1 Year 3 Months- Resolved complex discrepancies using strategic negotiation and conflict-resolution frameworks, leading to reduced repeat escalation rates.
- Partnered with Quality Assurance leadership to pinpoint recurring procedural pain points, contributing to an 8% drop in complaint volume.
- Achieved top performance ratings in Average Handle Time (AHT), compliance auditing, and customer satisfaction metrics.
Associate Banker
4 Years 4 Months- Managed daily cash vault balancing, commercial deposits, ATM replenishment, and personal/business account servicing to ensure operational efficiency.
- Oversaw daily branch cash vault balancing, commercial deposits, ATM replenishment, and comprehensive personal/business account servicing.
- Partnered with branch leadership to enhance lobby management workflows and tailor banking solutions to meet client financial goals.
Education
Bachelor of Science - Business Administration
Expected May 2026
Skills
Client relationship management
Generative AI applications
Account administration
Customer relationship development
Comprehensive audit analysis
Microsoft office proficiency
Data interpretation
Effective verbal and written communication
Timeline
Account Specialist III
JPMorgan Chase & Co.
09.2025 - CurrentRead More
Account Specialist I
JPMorgan Chase & Co.
06.2024 - 09.2025Read More
Associate Banker
JPMorgan Chase & Co.
02.2020 - 06.2024Read More
Southern New Hampshire University
Bachelor of Science from Business Administration
Read More