Open To Work
Jessica Crouch
Quitman,AR
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
AT&T
01.2013 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Streamlined complaint resolution processes, enhancing overall customer satisfaction.
Education
Bachelor of Science -
West Liberty University
West Liberty, WVSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
AT&T
01.2013 - 08.2024
Bachelor of Science -
West Liberty University
Certification
- Sales Manager Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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