Summary
Overview
Work History
Education
Skills
References:
Timeline
Generic

Jessica Crouse

Oceana,Wv

Summary

Highly motivated and Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

11
11
years of professional experience

Work History

Remote Agent

Amazon
04.2020 - Current
  • Customer Service; Receive calls from customers answer questions, trouble shoot problems seeing their needs are met, Data Entry, Dispute Resolution, Mentoring/Training Peers, Security Expert
  • Contributed to locating weaknesses in policies and procedures as well as finding solutions.

Produce Manager/Cashier

Houchens Food Group
05.2018 - 04.2020
  • Ensuring Produce Department is fresh, full and clean by going thru the case and displays daily to remove all distressed products
  • Placed multiple truck orders along with paperwork on a weekly basis
  • Controlled gross profit with accurate orders and monthly inventory
  • Maximizing sales by making special displays and talking with customers about weekly or in-store specials to help with upsales
  • When needed ran the cash register to help make sure the customer wasn’t waiting in line and assisting in stocking trucks.

Team Member

Foxes Pizza Den
08.2012 - 05.2018
  • Food Prep, Taking orders in person and over the phone, Inventory of products/supplies
  • Cashing out Lottery Tickets, Cooking and cleaning along with other tasks assigned by owner/manager.

Education

Graduate -

Oceana High School
Oceana, WV
06.2002

Graduate - Food Services Management

Wyoming County Vocational School
Pineville, WV
06.2002

Skills

  • Experience with word
  • Upselling Experience
  • Critical Thinking
  • Product Promotions
  • Inventory Control Procedures
  • Merchandising Expertise
  • Customer Focused
  • Sales driven

References:

Debra Adkins 304 673 5336

Tammy McCoy 304 887 7405

Kamryn Ellis 304 923 7505

Timeline

Remote Agent

Amazon
04.2020 - Current

Produce Manager/Cashier

Houchens Food Group
05.2018 - 04.2020

Team Member

Foxes Pizza Den
08.2012 - 05.2018

Graduate -

Oceana High School

Graduate - Food Services Management

Wyoming County Vocational School
Jessica Crouse