Jessica Crouse
Oceana,Wv
Summary
Highly motivated and Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
11
11
years of professional experience
Work History
Remote Agent
Amazon
04.2020 - Current
- Customer Service; Receive calls from customers answer questions, trouble shoot problems seeing their needs are met, Data Entry, Dispute Resolution, Mentoring/Training Peers, Security Expert
- Contributed to locating weaknesses in policies and procedures as well as finding solutions.
Produce Manager/Cashier
Houchens Food Group
05.2018 - 04.2020
- Ensuring Produce Department is fresh, full and clean by going thru the case and displays daily to remove all distressed products
- Placed multiple truck orders along with paperwork on a weekly basis
- Controlled gross profit with accurate orders and monthly inventory
- Maximizing sales by making special displays and talking with customers about weekly or in-store specials to help with upsales
- When needed ran the cash register to help make sure the customer wasn’t waiting in line and assisting in stocking trucks.
Team Member
Foxes Pizza Den
08.2012 - 05.2018
- Food Prep, Taking orders in person and over the phone, Inventory of products/supplies
- Cashing out Lottery Tickets, Cooking and cleaning along with other tasks assigned by owner/manager.
Education
Graduate -
Oceana High School
Oceana, WV06.2002
Graduate - Food Services Management
Wyoming County Vocational School
Pineville, WV06.2002
Skills
- Experience with word
- Upselling Experience
- Critical Thinking
- Product Promotions
- Inventory Control Procedures
- Merchandising Expertise
- Customer Focused
- Sales driven
References:
Debra Adkins 304 673 5336
Tammy McCoy 304 887 7405
Kamryn Ellis 304 923 7505
Timeline
Remote Agent
Amazon
04.2020 - Current
Produce Manager/Cashier
Houchens Food Group
05.2018 - 04.2020
Team Member
Foxes Pizza Den
08.2012 - 05.2018
Graduate -
Oceana High School
Graduate - Food Services Management
Wyoming County Vocational School