Johnson Trevon
Tampa,FL
Summary
Detail-oriented team player with strong organizational skills. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
9
9
years of professional experience
Work History
Remote Agent
Adecco
11.2021 - Current
- Answered calls and chats for claimants that have questions related to Unemployment.
- Assist with filing new claims for Unemployment Insurance / Assist with Reopening Unemployment claims.
- Assist with filing Weekly Certifications and answering any Unemployment related question.
- Properly notate all contacts with claimants.
- Ensure protection of Claimant's Personal Information.
Instacart Shopper
Instacart
10.2019 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Shopped and delivered orders for Instacart customers.
Advanced Technical Support Representative
AT&T Call Center
08.2018 - 08.2019
- Researched and identified solutions to mobile device related technical problems.
- Diagnosed and troubleshot mobile device related network issues.
- Assisted customers with starting new cellular service, manage current service, and offered any current promotions.
- Properly notate all contacts with customers.
Houseworker
Cooper's Hawk Winery And Restaurant
01.2017 - 03.2018
- Dried/Polished and rolled silverware for the restaurant.
- Cleaned and maintained the front-end of restaurant.
- Set up restaurant for opening/closing.
- Expedited and served food to tables.
- Cleared clean dishes from dish room.
- Assisted with some food prep.
Customer Service Representative
Circle K
01.2016 - 02.2017
- Cashier
- Maintained cleanliness of store.
Cashier
Chick-fil-A
08.2014 - 01.2015
- Provide customer service while taking orders.
- Bagged and served food.
- Maintained store cleanliness.
Education
No Degree -
Hillsborough Community College
Tampa, FLDiploma -
White Station High School
Memphis, TN05.2014
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Technical Support
- Customer Service
- Active Listening
- Strong Communication Abilities
Accomplishments
- Great customer service skills; dependable, proficient, very paLent
- Very organized with great aQenLon to detail
- Flexible, willing to learn new things
- Employee of the month at Chick- Fil- a
- (December 2014)
- Top Rep from my training class for 40 new hires
- (AT&T/July 2018) 2021-Current Remote Agent, Adecco (Accenture) -Assist claimants with unemployment related issues via calls and chats
Timeline
Remote Agent
Adecco
11.2021 - Current
Instacart Shopper
Instacart
10.2019 - Current
Advanced Technical Support Representative
AT&T Call Center
08.2018 - 08.2019
Houseworker
Cooper's Hawk Winery And Restaurant
01.2017 - 03.2018
Customer Service Representative
Circle K
01.2016 - 02.2017
Cashier
Chick-fil-A
08.2014 - 01.2015
No Degree -
Hillsborough Community College
Diploma -
White Station High School
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