Jessica Crowe
Wilmington,OH
Summary
Motivated individual with experience in customer service, sales, and dispatching. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Dispatcher
CPC Logistics
08.2023 - 07.2024
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Single handedly coordinated goods to be transported over the border to Canadian customers with a 99% incident free transition throughout entirety of employment.
OSOW Account Representative
TQL
10.2022 - 07.2023
- Assisted Brokers with moving freight and keeping track of commodities, as well as quoting and obtaining new sales.
- Met 100% productivity percentage weekly, by making 150-250 outgoing calls daily to book freight.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
MEDICARE SALES AGENT
EHEALTH
06.2021 - 05.2022
- Over 85% of plans purchased by clients during employment have been retained still to this day due to customer satisfaction.
- Reached a productivity percentage daily of over 80%
- Streamlined Medicare enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduced out-of-pocket healthcare expenses associated with Medicare plans.
LOAN PROCESSOR
FIFTH THIRD BANK (ADECCO)
08.2020 - 04.2021
- Coordinated with Mortgage loan officer and closer, making sure all documents are ready to close by their proper date.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Obtained recognition for highest productivity percentage (over 90% daily) as a new hire.
ACCOUNT MANAGER
PROAMPAC
10.2019 - 06.2020
- Kept multiple vendor accounts up and running during the outbreak of COVID-19.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Coordinated supplies to be sent on time to customers during emergency shutdown. As a result of this, customers were able to keep their business going during a period of crisis.
ACCOUNT MANAGER
VERITIV
01.2019 - 10.2019
- Selected to train newly hired employees because of good work ethic and positive results.
- Implemented inventory control measures to minimize losses and improve overall supply chain efficiency.
- Chosen by upper management to participate in an advisory group for creating company policies and enhancing team performance.
- Placed customer orders based on needs assessment and followed through with coordinating distribution of product.
CSA
LOWE'S HOME IMPROVEMENT
10.2017 - 01.2019
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Successfully cross-trained in 5 different departments.
LIFE INSURANCE AGENT
SURACE SMITH AGENCY
02.2017 - 11.2017
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Education
Licensed Cosmetologist - Cosmetology
WARREN COUNTY CAREER CENTER
Lebanon, OH06.2015
High School Diploma -
GREATER OHIO VIRTUAL HIGH SCHOOL
Lebanon, OH05.2011
Skills
- Account Management
- Customer service
- Data Entry & Record Keeping
- Dispute Resolution
- Dispatch Software
- Goal-Oriented
- Loan Processing
- Product presentation
- Logistics
- Medicare Knowledge
- Sales Marketing
- Dispatching
- Import/Export
- Teamwork and Collaboration
Personal Hobbies
I am a huge fan of art. Every year around Halloween, I do bodypainting and FX makeup for friends, family, and the general public.
Volunteer work is also something I have done in the past and will continue to do. Some of the programs I have been involved in were, L.E.A.D (Law Enforcement Against Drugs) where we raised money to educate children and their families on Drugs and Violence (similar to DARE) and SSS (Stop Soldier Suicide) where every year, my friends and I commit ourselves to a physical challenge to raise money for Veterans. This way they can have access to mental health care services for free.
Hiking and traveling are also hobbies of mine.
Timeline
Dispatcher
CPC Logistics
08.2023 - 07.2024
OSOW Account Representative
TQL
10.2022 - 07.2023
MEDICARE SALES AGENT
EHEALTH
06.2021 - 05.2022
LOAN PROCESSOR
FIFTH THIRD BANK (ADECCO)
08.2020 - 04.2021
ACCOUNT MANAGER
PROAMPAC
10.2019 - 06.2020
ACCOUNT MANAGER
VERITIV
01.2019 - 10.2019
CSA
LOWE'S HOME IMPROVEMENT
10.2017 - 01.2019
LIFE INSURANCE AGENT
SURACE SMITH AGENCY
02.2017 - 11.2017
Licensed Cosmetologist - Cosmetology
WARREN COUNTY CAREER CENTER
High School Diploma -
GREATER OHIO VIRTUAL HIGH SCHOOL