Jessica Crunkleton
Indialantic,FL
Summary
Results-driven food service professional with experience in high volume restaurants and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Assistant Manager
Longhorn Steakhouse
03.2020 - Current
- Streamline server training process for improved employee retention.
- Positive problem solving using creative and critical thinking skills.
- Provide attentive service without sacrificing attention to detail or guest rapport.
- Implement effective communication strategies between front-of-house and back-of-house staff for efficient operations.
Assistant Manager
Carrabbas Italian Grill
03.2014 - 08.2019
- Talent Acquisition/ Corporate Training Manager.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Associate of Arts -
Eastern Florida State College
Melbourne07.2024
Skills
- Superior customer service
- Exceptional time management
- Conflict resolution
- Task Delegation
- Organizational skills
- Effective communication
Accomplishments
- Employee of the Month received June 2015 and July 2016.
Certification
- Cardio-Pulmonary Resuscitation Certification
Timeline
Server/Assistant Manager
Longhorn Steakhouse
03.2020 - Current
Assistant Manager
Carrabbas Italian Grill
03.2014 - 08.2019
Associate of Arts -
Eastern Florida State College