Jessica Cruz
Hollywood,CA
Summary
Dynamic leader and strategic thinker, adept at driving significant business improvements and fostering team development. Excelled in project leadership and effective communication, achieving goals through innovative solutions and a strong service mindset. Skilled in navigating high-pressure situations, demonstrating exceptional verbal and written communication abilities.
Overview
7
7
years of professional experience
Work History
Consultant II
Prime Residential
Los Angeles, CA
11.2023 - Current
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Proposed solutions to problems related to efficiency.
- Working other departments to ensure efficient workflow across the organization.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Style Consultant
Revolve Clothing
Los Angeles, CA
09.2021 - 11.2023
- Maintained a high level of professionalism while interacting with customers in person or over the phone.
- Scheduled appointments with clients to discuss their style needs and preferences.
- Developed relationships with personal shoppers in order to provide additional services for clients when needed.
Insurance Agent
Automobile Club of Southern California
Los Angeles, CA
03.2018 - 03.2020
- Facilitated dispute resolution between customers and insurance providers when necessary.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Contacted underwriters and submitted forms to obtain binder coverage.
Education
Digital Marketing Course Completion -
11.2017
09.2017
High School Diploma -
Hamilton High School
Los Angeles, Ca06.2005
Associate of Arts - Communications
West Los Angeles College
Culver City, CaSkills
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Team leadership & development
- Project leadership
Languages
- English and Spanish
Timeline
Consultant II
Prime Residential
11.2023 - Current
Style Consultant
Revolve Clothing
09.2021 - 11.2023
Insurance Agent
Automobile Club of Southern California
03.2018 - 03.2020
Digital Marketing Course Completion -
High School Diploma -
Hamilton High School
Associate of Arts - Communications
West Los Angeles College
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