Summary
Overview
Work History
Education
Skills
Awards
Certification
Languages
Timeline
Generic

JESSICA CRUZ VELASQUEZ

Lynn,Massachusetts

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Jimmy's K Diner
10.2024 - 07.2025

Provided exceptional customer service in a fast-paced diner environment.

Processor

Minuteman Tax Services
01.2024 - 10.2024

Processed tax returns, ensuring accuracy and compliance, while providing client support in a fast-paced environment.

Staff

The Nexmex Thing / Pots Hotpot
10.2022 - 12.2023

Bartender/Server

Served as a server and bartender at both restaurants. Gained experience in adapting to the adjustments and challenges of a new restaurant, at Pots, providing excellent customer service, taking orders, and ensuring a clean, organized environment.

Social Media Manager

  • Directed, produced, and organized content for social media for The Nexmex Thing from Dec 2022- Aug 2023

Kitchen Staff Member

Kelly's Roast Beef
09.2020 - 09.2022

Kitchen staff

Drive-Thru Attendant

Cashier

Marketing and Development Intern

Bridgewell
10.2021 - 06.2022

Created promotional videos to help generate donations

Filmed, edited, and directed videos

Production Assistant

ENG Productions
04.2019 - 06.2022

Videographer for live multi-camera football productions Videographer for ENG productions
Live studio assistant

Program Participant Summer Program

City of Lynn
06.2020 - 08.2020

Voting Registration Promoter

Education

Analytics And Operations Management

University of Massachusetts, Lowell
Lowell, MA
05-2027

Business Administration

North Shore Community College
Danvers, MA
05-2025

Completion of TV Media & Radio Production -

Lynn Vocational Technical Institute
Lynn, MA
05-2022

Skills

  • Cash handling
  • Customer service
  • Time management
  • Camera operations
  • Sports directing
  • Toast
  • Adobe Premiere Pro
  • Final Cut Pro X
  • IMovie
  • Microsoft

Awards

  • 2nd place/2020 SkillsUSA Districts Digital Cinema Production
  • 1st place/2021 SkillsUSA Districts Digital Cinema Production
  • 4th place/2021 SkillsUSA States Digital Cinema Production
  • 3rd place/2022 SkillsUSA Districts Digital Cinema Production

Certification

OSHA Certified

Languages

2

Timeline

Server

Jimmy's K Diner
10.2024 - 07.2025

Processor

Minuteman Tax Services
01.2024 - 10.2024

Staff

The Nexmex Thing / Pots Hotpot
10.2022 - 12.2023

Marketing and Development Intern

Bridgewell
10.2021 - 06.2022

Kitchen Staff Member

Kelly's Roast Beef
09.2020 - 09.2022

Program Participant Summer Program

City of Lynn
06.2020 - 08.2020

Production Assistant

ENG Productions
04.2019 - 06.2022

Analytics And Operations Management

University of Massachusetts, Lowell

Business Administration

North Shore Community College

Completion of TV Media & Radio Production -

Lynn Vocational Technical Institute

Similar Profiles

CREATE PROFILE