Jessica Culver
Shawnee
Summary
Dynamic customer service professional with proven expertise at Edwards Answering Service, adept at optimizing message tracing systems to enhance response times. Skilled in effective communication and problem-solving, I excel in managing customer satisfaction and prioritizing inquiries, ensuring seamless operations for over 100 businesses.
Overview
1
1
Certification
Work History
Customer Service
Edwards Answering Service
Vernon
06.2022 - 07.2022
- Processed phone calls for over 100 businesses, capturing essential information.
Generated tickets based on received messages to support operations.
Optimized message tracing systems to improve response time.
Ensured clear communication pathways for all client inquiries.
Education
Criminal Justice
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Customer service
- Effective communication
- Problem solving
- Multi-line phone operation
- Customer satisfaction management
- Screened and prioritized calls
Certification
- I have a phlebotomy, CPR, and AED certification that I received back in 2018.
Accomplishments
- High honors college student at Southern New Hampshire University, maintaining a consistent A average through hard work, perseverance, and self improvement.
Affiliations
- By staying involved in all five of my kids' school and sports activities, I'm able to stay connected with other parents and friends.
Timeline
Customer Service
Edwards Answering Service
06.2022 - 07.2022
Criminal Justice
Southern New Hampshire University
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