Jessica Cunningham
Comfort Suites
Florence ,KY
16
years of professional experience
Positive and upbeat and successful good at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Work History
Phlebotomist
3 Years 1 Month- Performed venipuncture and capillary collection with strict patient identification and specimen labeling protocols.
- Verified orders, prepared collection supplies, and coordinated routine draws across inpatient and outpatient areas.
- Maintained infection control standards while supporting safe, compassionate patient interactions.
- Accessioned specimens accurately, documented collection details, and routed samples for timely laboratory processing.
Front Desk Agent
8 Years 3 Months- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Supervised daily operations of hotel front desk in absence of manager.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Leveraged software to confirm reservations and address guest needs.
- Posted charges, updated accounts and issued bills to departing guests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Coordinated with internal departments to handle wide range of guest needs.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Desk Clerk
1 Year 3 Months- Received incoming calls and coordinated with staff to fulfill customer requests.
- Arranged special accommodations for guests to enhance visitor experiences.
- Upsold packages and additional services to customers to drive business revenue.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Made guest and group reservations, processing check-ins and check-outs for customers.
Team Coordinator
4 Months- Scheduling visits for patients
- Answering and directing phone calls
Front Desk Receptionist
1 Year 9 Months- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed basic bookkeeping and document filing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Responded to inquiries and room requests made online, by phone and via email.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Group sales advisor
Front Desk Clerk
1 Year 7 Months- Input customer data into reservation systems and updated to reflect room changes.
- Welcomed large volume of guests and improved overall customer service.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Arranged special accommodations for guests to enhance visitor experiences.
- Upsold packages and additional services to customers to drive business revenue.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained clean and presentable reception area to maintain professional business reputation.
Part Time Manager
2 Years 9 Months- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Completing monthly floor resets
Education
High School Diploma
Skills
Safety and Security Procedures
Credit and Cash Payments
Guest Amenities
Transportation Information
Education and Training
other
Timeline
Phlebotomist
St. Elizabeth's Hospital
08.2023 - CurrentRead More
Front Desk Agent
Comfort Suites
06.2018 - CurrentRead More
Front Desk Clerk
Courtyard by Marriot
03.2018 - 06.2019Read More
Team Coordinator
St. Elizabeth
02.2018 - 06.2018Read More
Front Desk Receptionist
Spring Hill Suites
06.2016 - 03.2018Read More
Front Desk Clerk
Country Inn Suites
09.2014 - 04.2016Read More
Part Time Manager
Fashion Bug
04.2010 - 01.2013Read More
Boone County High School
High School Diploma
Read More