Jessica Cunzio
Saugerties,NY
Summary
Dedicated professional with a strong background in security and court procedures, honed as a Court Officer Trainee with the New York State Unified Court System. Known for integrity and effective communication, I excel in maintaining order and safety, utilizing de-escalation techniques to enhance courtroom decorum and reduce disruptions.
Overview
16
16
years of professional experience
Work History
Court Officer Trainee
New York State Unified Court System
Hudson, NY
02.2024 - Current
- Maintain a respectful atmosphere during court proceedings, upholding the dignity of the court and its users.
- Collaborate with judges and supervisors to maintain order in the courtroom, ensuring a fair and just environment for all participants.
- Reduce instances of courtroom disruptions by implementing and enforcing decorum policies.
- Increase courtroom safety with thorough searches of individuals entering the premises, confiscating prohibited items as necessary.
Correction Officer
New York Sate Department of Corrections and Community Supervision
Napanoch, NY
12.2012 - 02.2024
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
Store Manager
General Nutrition Center, GNC
Kingston, NY
09.2009 - 12.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Applied Science - Criminal Justice
Columbia Greene Community College
Hudson12.2009
Massage Therapy
Center For Natural Wellness
Albany, NY06.2006
Cairo-Durham High School
Cairo, NY06.2004
Skills
- Patience and tolerance
- Integrity and honesty
- Office administration
- Physical fitness
- First aid training
- Security protocols
- De-escalation techniques
- Court procedures
- Firearms proficiency
- Teamwork
- Multitasking
- Excellent communication
- Incident documentation
- Investigation techniques
- Emergency response
Timeline
Court Officer Trainee
New York State Unified Court System
02.2024 - Current
Correction Officer
New York Sate Department of Corrections and Community Supervision
12.2012 - 02.2024
Store Manager
General Nutrition Center, GNC
09.2009 - 12.2012
Associate of Applied Science - Criminal Justice
Columbia Greene Community College
Massage Therapy
Center For Natural Wellness
Cairo-Durham High School