Jessica Dailey
Dallas
Summary
Customer Service over 20 years of experience in delivering exceptional service and fostering customer satisfaction across diverse industries. Proficient in problem-solving, communication, and time management, with a proven ability to manage high-volume calls and resolve inquiries effectively. Committed to maintaining high service standards and enhancing operational success through expert guidance and empathetic customer interactions.
Overview
23
23
years of professional experience
Work History
Call Representative
General Dynamics Information Technology
10.2024 - Current
- Assist applicants with understanding and completing their applications.
- Maintain professionalism while resolving complex customer issues.
- Collaborate with team to enhance customer satisfaction.
- Provide clear explanations of assistance programs to applicants.
- Ensure high service standards in all customer interactions.
Loan Officer
Cash 2 U
07.2024 - 10.2024
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Process loan payments, assist with applications, explain terms for customer satisfaction.
- Resolve inquiries via phone, email, online, ensuring clear communication and understanding.
Call Representative
Agero
02.2024 - 08.2024
- Successfully handled high volume of inbound calls from customers seeking assistance with setting up tow services.
- Provided excellent customer service by actively listening to customer concerns and resolving issues in a timely and efficient manner.
- Showing great empathy with the customer at all times.
Nail Technician
Simply Nails
06.2002 - 11.2023
- Advanced knowledge and expertise in manicures, pedicures, and nail extensions.
- Skilled in nail art techniques including ombre, marble, and hand-painted designs.
- Experience in providing top-notch customer service and building strong client relationships.
Nail Technician
J Serenity Salon
04.2018 - 10.2021
- Sanitized workstation and stocked assigned workspace to facilitate general office and salon cleaning.
- Communicated effectively with management concerning important customer issues.
- Responded to customer requests and concerns about gel application and nail art designs.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Managing booth rental.
Call Center Representative
Sprint
01.2014 - 10.2017
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Excel High School
Plymouth, MN05-2014
Cosmetology -
Magnetic Beauty School
Shreveport, LA04-2000
Phlebotomy -
Orthic Training
Shreveport, LA07.2024
Skills
- Customer Service
- Communication
- Time Management
- Problem Solving
- Call Center
- Sales
Timeline
Call Representative
General Dynamics Information Technology
10.2024 - Current
Loan Officer
Cash 2 U
07.2024 - 10.2024
Call Representative
Agero
02.2024 - 08.2024
Nail Technician
J Serenity Salon
04.2018 - 10.2021
Call Center Representative
Sprint
01.2014 - 10.2017
Nail Technician
Simply Nails
06.2002 - 11.2023
High School Diploma -
Excel High School
Cosmetology -
Magnetic Beauty School
Phlebotomy -
Orthic Training
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