Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jessica Dameron

Customer Service
Sterling Heights,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Jet's Pizza
Sterling Heights, MI
11.2021 - 04.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.
  • Evaluated products for damage prior to drop-off and documented reasons for returns.
  • Fostered positive working relationships with regular customers.
  • Delivered packages to customer doorsteps and business offices.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.
  • Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Crew Member

Jet's Pizza
Sterling Heights, MI
12.2019 - 03.2021
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Conducted various administrative duties and errands.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Stocked shelves to organize aisles in assigned department.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Operated cash register to ring up final bill and process various forms of payment.

Pizza Maker

Jet's Pizza
Warren, Michigan
01.2019 - 11.2019
  • Cooked pizza, calzones, stromboli and pasta.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs.
  • Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
  • Coached new workers on store policies, pizza making and dough preparation.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Crew Member

Wendy's
Sterling Heights, Michigan
05.2018 - 12.2018
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Conducted various administrative duties and errands.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.

Sandwich Artist

Subway
Macomb County, Michigan
10.2011 - 04.2015
  • Assisted customers in choosing menu items by providing food complementing information.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Greeted guests, promoted specials and took orders.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

GED -

GED
Sterling Heights
06.2018 - 06.2018

Skills

    Logistics knowledge

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Additional Information

I have heavy knowledge in the manufacturing industry, very well rounded in a variety of areas in the workspace. My experience has brought adapting qualities for the search of my future career.

Timeline

Delivery Driver

Jet's Pizza
11.2021 - 04.2022

Crew Member

Jet's Pizza
12.2019 - 03.2021

Pizza Maker

Jet's Pizza
01.2019 - 11.2019

GED -

GED
06.2018 - 06.2018

Crew Member

Wendy's
05.2018 - 12.2018

Sandwich Artist

Subway
10.2011 - 04.2015

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Jessica DameronCustomer Service